Principal Genesys Cloud Architect Job at Navan (New York)

New

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

New

HR Generalist

In this contract to permanent position, you will play a pivotal role in assistin...

Location

United States , Fridley, Minnesota

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of comprehensive HR Generalist experience across various functional areas
Experience in benefits administration, including open enrollment processes
Demonstrated ability to work effectively with a diverse workforce and provide hands-on support
Strong attention to detail combined with excellent communication and multitasking skills
Problem-solving skills and the ability to work independently without extensive guidance
Familiarity with Microsoft Office Suite and other HR systems
Customer-service orientation with a proactive approach to assisting staff
Knowledge and experience in handling employee relations, onboarding, and HR documentation

Job Responsibility

Coordinate onboarding processes for new hires, including equipment allocation and orientation, as well as manage offboarding procedures
Provide support in handling employee relations matters and disciplinary actions in alignment with company policies
Administer employee benefits programs, including enrollment, compliance, renewals, and communication of options
Lead benefit open enrollment processes and collaborate with brokers to ensure smooth implementation
Ensure adherence to local employment laws and regulations while maintaining company compliance
Maintain accurate employee records and required documentation to support HR operations
Respond to unemployment claims and represent the company during hearings as needed
Manage employee leaves of absence, ensuring compliance with applicable policies and regulations
Act as the primary liaison for office vendors and services, ensuring smooth operations
Assist with organizing employee events, special projects, and other HR initiatives as assigned

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

New

Medical Front Desk Specialist

We are looking for a dedicated Medical Front Desk Specialist to join our healthc...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in patient scheduling and appointment management systems
Strong knowledge of medical front office operations and receptionist responsibilities
Familiarity with patient check-in and check-out procedures
Understanding of basic medical terminology and its application
Experience working with dental and medical software, such as Dentrix
Ability to verify insurance eligibility and process authorizations accurately
Skilled in coordinating physician and procedure scheduling
Competence in handling administrative tasks with attention to detail

Job Responsibility

Welcome patients and visitors with professionalism and ensure a positive first impression
Oversee patient check-in and check-out procedures, ensuring accuracy and efficiency
Schedule, confirm, and adjust appointments using specialized practice management software
Verify insurance details and secure pre-authorizations when required
Handle payment transactions, including collecting co-pays and processing cash or credit payments
Update and maintain accurate records for patients while adhering to organizational compliance standards
Collaborate with clinical staff to streamline patient flow and enhance service delivery
Perform administrative duties such as filing, scanning, and data entry to support office operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Senior Presales Consultant

You are an organized and details oriented person. You are able to focus on goals...

Location

Romania , Bucharest

Salary:

Not provided

IOS Software Solutions

Expiration Date

Until further notice

Requirements

Good knowledge and experience with Windows Servers
VMware and Hyper-V
SAN
System architecture
Outlook Exchange Server, Gmail
Cloud technologies
Common server technologies and applications: AD certificate services, AD domain services, GPO, dhcp, dns, fileservices [shares management, dfs, iscsi], Network policy and access services, remote desktop services, web server IIS, windows server update services
Veeam
Office 365
Virtualization experience (hyperV, vmware)

Job Responsibility

Able to discuss with existing and potential new clients about architecture, and different proposals
Create and sustain a commercial offer

Fulltime

New

Project Assistant

We are looking for a detail-oriented Project Assistant to join our team on a con...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven reliability and ability to meet deadlines
Exceptional attention to detail and organizational skills
Strong written and verbal communication skills, capable of engaging with staff, leadership, and external stakeholders
Proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting
Experience with SharePoint for file organization and system management
Familiarity with Salesforce for project tracking and data management
Demonstrated ability to learn quickly and adapt to new tasks
Effective project management skills to maintain timelines and prioritize assignments

Job Responsibility

Assist various departments with administrative tasks, ensuring operational efficiency
Organize and maintain the SharePoint system to improve accessibility and usability
Review and update employee files, ensuring all job descriptions and documentation are complete
Support team members by completing miscellaneous assignments to enhance productivity
Create reports, analyze data, and manage spreadsheets using advanced Excel skills
Collaborate with staff and leadership to streamline processes and resolve issues
Utilize Salesforce and SharePoint for data management and project tracking
Ensure timelines are met and projects are completed accurately
Communicate effectively with internal teams and external partners to provide updates and address concerns

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Area Sales Manager

We’re looking for an experienced Area Sales Manager with proven experience selli...

Location

Romania , Iasi

Salary:

Not provided

IOS Software Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience in Business
3+ years' of leading sales teams experience
Excellent written and verbal communication skills
3+ years of experience in leading sales teams and business development
Network of contacts, clients, and partners in verticals like Healthcare, Retail, Hospitality, Manufacturing, Construction, Education, Energy, Transportation etc.
Strong presentation and listening skills: comfortable presenting and negotiating with senior executives (C-level)
Happy to shift from strategic thinking to rolling up your sleeves and supporting implementation

Job Responsibility

Develop and execute strategies to drive business in new and existing markets
Partner with Talent Acquisition to identify and recruit top sales talent
Mentor employees to help them achieve individual & team objectives
You will be hunting and building a strong network of enterprise customers to generate revenue across IOS Software Solution's solutions
You will establish a trusted and strategic advisor relationship with each key customer and drive the continued value of IOS Software Solution's products and services
Manage and report accurate forecast and pipeline, achieve sales goals on a quarterly basis, and mentor sales executives on strategies to reach their goals
Support ongoing growth and development including recruiting, hiring, training and mentoring sales executives
Establish an effective relationship with internal Services team, IT solutions team and Operations to ensure operational excellence

New

Payroll Tax Analyst

We are looking for a dedicated Payroll Tax Analyst to join a local team in Minne...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
1-3 years of experience in payroll tax processes
Comprehensive knowledge of federal and multi-state payroll tax laws
Proven expertise in federal, state, and local payroll tax reporting
Experience handling diverse payroll matters, including equity awards and payroll adjustments
Strong ability to research and troubleshoot complex tax and compliance issues
Proficiency in collaborating across departments to implement process improvements
Excellent communication and organizational skills to manage multiple priorities effectively

Job Responsibility

Reconcile payroll and tax reporting processes, resolving discrepancies to ensure accuracy
Process tax payments outside of vendor responsibilities, adhering to compliance standards
Investigate and resolve general ledger account reconciliation issues in collaboration with Finance
Audit employee data and recommend corrective actions for tax setups, partnering with HR Systems to address system-related taxation concerns
Manage state tax mobility processes, including multi-state setups and annual mobility events, while guiding employees through taxation requirements
Lead the implementation of payroll tax law changes, collaborating with third-party administrators and jurisdictions to resolve complex issues
Conduct audits and process corrections to wage and tax information based on applicable regulations
Play a key role in the annual payroll year-end process and contribute to other significant payroll-related projects
Stay up-to-date on industry changes, providing guidance to plan owners on taxation and reporting requirements
Recommend updates to systems and processes to ensure compliance with evolving payroll tax laws

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

JDE Business Analyst

We are looking for a JDE Business Analyst to join our team. In this role, you wi...

Location

United States , Bloomington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Business Administration, or a related field
Minimum of 5 years of experience with JD Edwards modules, including implementation and support
Proven ability to lead ERP projects from conception to completion
Strong knowledge of JD Edwards EnterpriseOne and related integrations
Excellent project management skills, with the ability to manage timelines and budgets effectively
Proficiency in gathering and documenting business requirements and process workflows
Experience with client-side scripting and configuration management
Effective communication skills to collaborate with diverse teams and stakeholders

Job Responsibility

Lead the implementation and configuration of JD Edwards EnterpriseOne modules to meet business needs
Partner with stakeholders to gather, analyze, and document functional and technical requirements
Customize workflows and applications to enhance operational efficiency and user experience
Develop and manage project plans, budgets, and timelines for JD Edwards-related initiatives
Coordinate with internal teams and external vendors to ensure project milestones are achieved
Provide ongoing system support, including troubleshooting, upgrading, and patching
Create and maintain documentation, user guides, and training materials for JD Edwards systems
Identify opportunities for process improvement and automation within JD Edwards applications
Evaluate and manage vendor relationships, including contracts and service agreements
Mentor team members and foster a collaborative, learning-driven work environment

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Principal Genesys Cloud Architect

Navan

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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