Principal Genesys Cloud Architect Job at Navan (New York)

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Enterprise Architect

The Principal Architect is the most Senior Technical Leadership role aligned to ...

Location

United Kingdom , Bristol

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

A diverse range of technical skills at an architecture level, deeper in a number: WAN / LAN / Wi-Fi (e.g. HPE, Fortinet, Cisco)
Software defined networks (SDWAN, SDLAN, Segmentation)
Security (e.g. ZTNA, IAM, IDS/IPS, ZTNA, SASE, Firewalls)
Proxy Technology (e.g. Palo Alto, Bluecoat, Ivanti, Cisco)
Collaboration / Voice (e.g. MS Teams, Cisco, GSIP)
Contact Centres (e.g. Avaya, Genesys)
Public/private Compute / Cloud (e.g. AWS, GCP, Azure)
Tooling / IaC (e.g. Netbrain, Terraform)
Strategy Development (e.g. discovery, requirements, road mapping, architecture)
Methodology (e.g. TOGAF, MBSE, ITIL, DevOps, etc.)

Job Responsibility

Be part of the account leadership team and the customers trusted advisor
Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders. Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
Ensure technical risks and issues are managed and mitigated
Provide leadership to the operational teams in moments of major customer jeopardy
Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery

What we offer

15% on target bonus
Car Allowance
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up!

Fulltime

New

Liz Earle - Counter Manager

Being a Liz Earle Counter Manager is an exciting role where you’ll help customer...

Location

United Kingdom , Lisburn

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

A passion for skincare and a love of Liz Earle
Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
The ability to work with business plans, achieve sales targets and review individual and team performance
Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

Job Responsibility

Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
Build great relationships with customers and colleagues
Provide personalised consultations and skin services
Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
Complete our award-winning 12-month Skin School development programme
Make sure your counter is beautifully presented to showcase the range of Liz Earle products
Be an ambassador for the Liz Earle brand

What we offer

Liz Earle Employee discount of up to 75%
Store discount (e.g., Boots or John Lewis)
Quarterly Liz Earle Goody Box
Discretionary team bonus scheme
Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
Generous holiday entitlement that increases with length of service
Personal Pension Scheme

Fulltime

New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...

Location

United States , Birmingham

Salary:

17.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Parttime

New

Copy Editor

As a Copy Editor at SellCord, you’ll focus on creating Walmart-optimized product...

Location

Colombia , Bogota

Salary:

Not provided

SellCord

Expiration Date

Until further notice

Requirements

Strong expertise in editing and optimizing product listing copy to ensure clarity, accuracy, consistency, and alignment with Walmart Marketplace standards across titles, features, and descriptions
Solid understanding of keyword research and SEO principles, with the ability to evaluate whether keywords are correctly prioritized, naturally integrated, and aligned with search intent
Strong editorial judgment to determine whether copy fully complies with Walmart style guides, client brand guidelines, legal/compliance requirements, and marketplace restrictions
Ability to identify recurring issues and opportunities, proactively creating “brilliant basics,” editorial guidelines, and best practices that elevate the overall quality and consistency of the copy team’s output
Experience using AI tools such as ChatGPT and Copy.ai to support editing, QA checks, and optimization while applying critical thinking to ensure final copy meets quality, compliance, and performance standards
Strong decision-making skills to confidently determine whether copy meets quality, compliance, and marketplace standards, knowing when to approve, revise, or push back
Ability to deliver clear, actionable, and respectful feedback that helps copywriters improve while maintaining a collaborative team environment
Identifies patterns, recurring issues, and opportunities for improvement, translating them into best practices and “brilliant basics” for the team
Maintains a high bar for accuracy and consistency, ensuring no copy moves forward without meeting required standards
Works closely with copywriters, account managers, and leadership to align expectations, clarify requirements, and ensure smooth delivery

Job Responsibility

Edit and optimize Walmart Marketplace product listings to ensure clarity, accuracy, consistency, and full alignment with Walmart Marketplace standards, brand voice, and client objectives
Evaluate keyword research and on-page SEO implementation to confirm keywords are correctly prioritized, naturally integrated, and aligned with search intent and marketplace performance goals
Apply strong editorial judgment to ensure all copy complies with Walmart style guides, client brand guidelines, legal and regulatory requirements, and marketplace restrictions before approval
Identify recurring issues and opportunities across copy reviews, translating insights into “brilliant basics,” editorial guidelines, and quality standards that improve consistency and scalability across the team
Provide decisive reviews and constructive feedback to the copy team

What we offer

Be part of a dynamic and supportive team in a fast-growing company
Enjoy opportunities for professional development and career growth
Competitive compensation with vacation days, local holidays, and sick leave
Work with cross-functional teams dedicated to innovation and operational excellence

New

Hotel night shift leader

Responsible for maintaining excellent standards of customer service at all times...

Location

United Kingdom

Salary:

13.50 GBP / Hour

J D Wetherspoon plc

Expiration Date

February 23, 2026

Requirements

Maintain excellent standards of customer service
Ensure delivery of CQSMA standards (cleanliness, quality, service, maintenance, atmosphere)
Ensure safe running of the hotel overnight
Handle reservations and deal with enquiries
Complete hourly security checks
Be responsible for evacuation in cases of emergency
Complete duty manager logbook
Report all accidents and incidents
Adhere to licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety
Be professional and well presented

Job Responsibility

Maintain excellent standards of customer service at all times, with particular attention to all aspects of fire safety
Ensure delivery of CQSMA standards
Ensure safe running of the hotel overnight
Handle reservations and deal with enquiries
Complete hourly security checks
Be responsible for evacuation in cases of emergency
Complete duty manager logbook
Report all accidents and incidents
Adhere to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety

What we offer

Inclusive working environment
Commitment to ensuring staff are rewarded for hard work

Parttime

!

New

Digital Sales Representative

Develop market share by building and delivering sustainable, sales growth plans ...

Location

United Kingdom , London

Salary:

Not provided

Wolverine Worldwide

Expiration Date

Until further notice

Requirements

Account management experience with commercial experience in outdoor, sports and fashion footwear environments within the region
Previous experience of working with Digital Partners would be a significant advantage
Marketplace experience and/or knowledge would be a significant advantage (eg. Partner Programs)
Able to demonstrate that they have significantly grown a strategic account’s business
Implemented targeted marketing campaigns for strategic accounts
Experience of working on product development/product line management
Provable negotiation and influencing skills
A degree/qualification in business, marketing, communications or equivalent work experience
Good oral and written communication skills including English
IT proficient including Power Point, Excel and Word

Job Responsibility

Develop market share by building and delivering sustainable, sales growth plans with Pan-EU Digital Partners in line with brand strategy
Develop strong cross-functional relationships with nominated Pan-EU Digital partners
Enhance business partnerships through strong account planning and include product, sales & marketing which reflect brand aspirations and priorities
Strengthen the partnership with nominated Pan-EU Digital partners to leverage owned ecommerce and brand digital investment
Drive consistency and maximise relationships between all relevant stakeholders
Research, analyse and evaluate financial and market factors to capitalise on opportunities and minimise effects of competition within nominated Pan-EU Digital partners
Build Strategic Partnerships on a "win/win" basis
Work closely with relevant people/teams, to help deliver powerful brand marketing campaigns with nominated Pan-EU Digital partners
Manage the process to final execution involving all relevant parties
Analyse open to buy, stock turns, obsess sell out, and demand forecasts to impact sales plans with Pan-EU Digital partners, and to win growth opportunities

New

Data Engineer

We are seeking a skilled, self-driven Data Engineer to strengthen our data platf...

Location

India , Bangalore

Salary:

Not provided

SellCord

Expiration Date

Until further notice

Requirements

Strong proficiency in SQL
Experience with data warehousing platforms (i.e. Snowflake, Redshift, ClickHouse)
Hands-on experience with ETL orchestration tools (i.e. Airflow, dbt, Dagster)
Experience with dashboarding tools (Power BI, Tableau, Metabase)
Strong programming skills in Python
AWS experience is preferred
Self-starter mindset with startup experience
Strong problem-solving abilities
Highly organized with a systems-thinking approach
Ownership-driven and accountable

Job Responsibility

Design, build, and maintain scalable data pipelines and ETL workflows to support analytics and product use cases
Develop and manage data warehousing solutions using platforms like Snowflake, Redshift, or ClickHouse
Ensure data quality, consistency, and reliability across all data sources and downstream systems
Collaborate closely with product, analytics, and engineering teams to understand data requirements
Build and optimize data models for reporting, dashboards, and analytics
Support and enable BI tools such as Power BI, Tableau, or Metabase
Monitor pipelines, troubleshoot issues, and continuously improve performance
Document data workflows, schemas, and processes for clarity and maintainability

What we offer

Opportunity to build and shape core data infrastructure
High ownership and real impact
Flexible hybrid work environment
Work with a collaborative, fast-moving team

Fulltime

Principal Genesys Cloud Architect

Navan

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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