Principal Genesys Cloud Architect Job at Navan (New York)

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Enterprise Architect

The Principal Architect is the most Senior Technical Leadership role aligned to ...

Location

United Kingdom , Bristol

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

A diverse range of technical skills at an architecture level, deeper in a number: WAN / LAN / Wi-Fi (e.g. HPE, Fortinet, Cisco)
Software defined networks (SDWAN, SDLAN, Segmentation)
Security (e.g. ZTNA, IAM, IDS/IPS, ZTNA, SASE, Firewalls)
Proxy Technology (e.g. Palo Alto, Bluecoat, Ivanti, Cisco)
Collaboration / Voice (e.g. MS Teams, Cisco, GSIP)
Contact Centres (e.g. Avaya, Genesys)
Public/private Compute / Cloud (e.g. AWS, GCP, Azure)
Tooling / IaC (e.g. Netbrain, Terraform)
Strategy Development (e.g. discovery, requirements, road mapping, architecture)
Methodology (e.g. TOGAF, MBSE, ITIL, DevOps, etc.)

Job Responsibility

Be part of the account leadership team and the customers trusted advisor
Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders. Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
Ensure technical risks and issues are managed and mitigated
Provide leadership to the operational teams in moments of major customer jeopardy
Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery

What we offer

15% on target bonus
Car Allowance
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up!

Fulltime

New

Deployment Strategist - Japan Forward Deployed

Deployment Strategists are responsible for turning that hunch into reality. If y...

Location

Japan , Tokyo

Salary:

110000.00 - 170000.00 USD / Year

Palantir Technologies

Expiration Date

Until further notice

Requirements

Active Top Secret Clearance with eligibility and willingness to obtain SCI
Extraordinary ability to take on open-ended problems in unstructured environments
Adaptive and introspective
willing to learn, teach, lead and follow
Ability to travel 25 – 75% within country required. Varies by location and team

Job Responsibility

Go onsite and meet with customer analysts to understand the critical questions they need to answer and locate their biggest pain points
Identify relevant datasets through deep engagement with customer problems and workflows, and work with Forward Deployed Engineers to integrate the data into a stable and extensible pipeline
Work with the customer to build bespoke workflows for new user groups
Lead training sessions to ensure that the product is meeting user needs, and to ensure it is being used widely enough to have concrete impact on our partners' operations
Present the results of our work and proposals for future work to audiences ranging from analysts to C-suite executives
Embed with our Software Engineering and Product Design teams to incorporate what you saw in the field into cross-Palantir product offerings
Build and deliver demos to new and existing customers
Scope out potential engagements in new industries and in increasingly expanding locations around the world

What we offer

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
If hired to deploy via SOFA to Japan, you will be eligible for the standard new hire relocation benefit if you need to relocate > 50 miles for the job
Support for home and host tax returns and tax equalization
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents

Fulltime

New

Sales Consultant

In this customer-facing role, you will combine instinct, empathy, and commercial...

Location

Australia , Belrose

Salary:

Not provided

Plush Think Sofas

Expiration Date

Until further notice

Requirements

A natural hunter with a strong drive to achieve and exceed sales targets
high in emotional intelligence and able to build rapport quickly
experienced in consultative selling and solution-based approaches
proven ability to close sales in high-value categories such as furniture, jewellery, automotive, or luxury goods
energetic, self-motivated, and adaptable, even in high-traffic periods
organised, professional, and collaborative with a growth mindset

Job Responsibility

Deliver exceptional, emotionally aware customer service that inspires loyalty and repeat business
engage customers through emotive storytelling to help envision their dream space
identify new sales opportunities and close deals confidently and consistently
maintain accurate sales records and ensure timely processing of all customer orders
collaborate with the Showroom Manager to maintain high presentation and merchandising standards

What we offer

Competitive salary with generous, uncapped commissions
ongoing training and professional development opportunities
a supportive, growth-focused team environment within an ASX-listed company

Fulltime

New

Senior Life Practitioner

We are looking for a Senior Life Practitioner to join our team at our new servic...

Location

United Kingdom , Spalding, Lincolnshire

Salary:

29092.77 - 31592.92 GBP / Year ▼

Kisimul

Expiration Date

Until further notice

Requirements

Compassionate, enthusiastic, and dedicated
Provide support to individuals with severe learning disabilities and complex needs
Full UK drivers licence or have been driving in the UK for 2 years or more

Job Responsibility

Play a key role in helping individuals live fulfilling, independent lives
Assist them in daily activities
Accompany them on trips into the community
Support Life Practitioners day to day
Report to the Registered Manager
Transport the people we support to community activities such as shopping, meals, appointments, and outings

What we offer

Genuine career development - opportunities with transparent pay grades
Fully funded qualifications – Diploma Level 2 or 3 in Health & Social Care
Blue Light Card - which give you access to discounts in over 15,000 venues UK wide
Refer a Friend - Earn upto £500 through our refer a friend scheme
WageStream - a financial wellbeing app, allowing you early access to some of your wages for those unforeseen expenses
Help@hand - a well being app which gives you access to unlimited GP appointments, confidentiality 24/7 mental health support and physiotherapy sessions
Life Assurance
Flexible working patterns
Company vehicle

Fulltime

New

Survey Intern

As a summer intern on the Survey team, you will perform meaningful, hands-on, re...

Location

United States , North Kansas City

Salary:

Not provided

Olsson

Expiration Date

Until further notice

Requirements

Pursuing a degree in land surveying, construction management, civil engineering technology, or another related field
Valid driver's license with good driving history
Strong attention to detail
Problem-solving and decision-making skills
The ability to work in a constant state of alertness and safe manner
Strong communication skills
Ability to contribute and work well on a team

Job Responsibility

Perform meaningful, hands-on, real-world work
Assist with the performance of fieldwork including topographic and boundary surveys, ALTA/NSPS Land Title Surveys, and construction staking
Travel to job sites at different stages of construction
Work in all types of terrain and weather conditions

What we offer

Competitive 401(k) match
Tailored development paths
Flexible work arrangements
Wellness program promoting balanced lifestyles
Traditional benefits package (health care, vision, dental, paid time off, etc.)
Opportunity to participate in a bonus system that rewards performance

Fulltime

New

Cargo Operations Officer

In this role you'll be supporting the overall smooth and safe running of cargo o...

Location

India , Delhi

Salary:

Not provided

Virgin Atlantic

Expiration Date

February 23, 2026

Requirements

Proven experience in Air Cargo Operations
Knowledge of all local regulatory standards and requirements, including customs
Strong communicator, fluent in English, both verbal and written
Broad basic knowledge of the Air Cargo industry - able to recognise industry terms of reference, and paperwork requirements, whilst being confident in using associated reference manuals (IATA, COM etc)
Understanding of Air Cargo processes, including cargo acceptance and build up
Great attention to detail
Experience of operating in a fast-paced environment, across the office, warehouse and ramp
The right to live and work in India

Job Responsibility

Support the overall smooth and safe running of cargo operations in Delhi
Help to drive operational excellence in accordance with the cargo business objectives
Ensure the highest standard of Customer Service
Ensure the Virgin Atlantic (VA) and Virgin Atlantic Cargo (VAC) procedures & policies, safety & security and brand values of the operation are monitored and always maintained
Supervise cargo GHAs and ensure compliance with all safety, security, and customs requirements
Maximise flight capacity through effective oversight of third-party handling agents and transport providers
Supervise screening, build-up and ramp transfer activities to ensure full compliance with SOPs, safety standards and ACC3 requirements
Complete Dangerous Goods (DG) checks and verify all required documentation and declarations are accurate and compliant
Act as the key point of contact across ramp operations, monitoring cargo flow, resolving discrepancies and maintaining smooth day-of-operation delivery
Ensure accurate data capture and timely processing of all cargo documentation and system updates (including UWS, LIR, NOTOC and Cargo Management System departures)

Fulltime

!

New

Optical Assistant

The role involves Eye Photography, used to identify the damage to the retina tha...

Location

Ireland , Bray, County Wicklow

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Full Clean Irish driving license
A place to store a company vehicle
Passion for customer care and positive patient outcomes
IT literate (word processing, spreadsheets, regular use of Microsoft Office)
Initiative and ability to prioritise tasks
Problem-solving skills
Great work ethic and proactive approach
Excellent communication skills at all levels
Ability to demonstrate a pre-existing right to work and travel within the EU

Job Responsibility

Eye Photography to identify damage to the retina caused by complications of Diabetes
Travelling to and from health centres and clinic locations using a company vehicle

What we offer

Matched Rate Pension
25 Days Holiday + Bank Holidays

Fulltime

Principal Genesys Cloud Architect

Navan

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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