Principal Escalation Engineer Job at Palo Alto Networks (Dallas)

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineering Program Manager

Principal Engineering Program Manager role at Hewlett Packard Enterprise managin...

Location

United States , Aguadilla

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
PMP/PMI certification preferred
Typically 10+ years experience
Experience designing and developing project and program planning tools and software packages
Excellent analytical and problem solving skills
Demonstrated business acumen and understanding of organizational strategy
History of innovation with examples of developing new technical, engineering and/or manufacturing processes
Excellent written and verbal communication skills
mastery in English and local language
Ability to effectively communicate program management architectures, plans, proposals, and results

Job Responsibility

Manages and leads key programs involving multiple functions and program teams
Directs the development of overall program strategy, budgets, resource allocation plans
Manages activities of supporting program teams and internal and external development partners
Communicates program progress, escalations, and issue analysis to product stakeholders
Drives innovation and integration of new technologies and quality initiatives
Reviews and evaluates program plans and guidelines for compliance
Leads and provides guidance and mentoring to less-experienced staff members

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Principal Data Engineer

Atlassian is looking for a Principal Data Engineer to join our Data Engineering ...

Location

United States , San Francisco; Seattle; Austin

Salary:

168700.00 - 271100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years of experience in a Data Engineer role as an individual contributor
At least 2 years of experience as a tech lead for a Data Engineering team
Engineer with a track record of driving and delivering large (multi-person or multi-team) and complex efforts
Great communicator and maintain many of the essential cross-team and cross-functional relationships necessary for the team's success
Experience with building streaming pipelines with a micro-services architecture for low-latency analytics
Experience working with varied forms of data infrastructure, including relational databases (e.g. SQL), Spark, and column stores (e.g. Redshift)
Experience building scalable data pipelines using Spark using Airflow scheduler/executor framework or similar scheduling tools
Experience working in a technical environment with the latest technologies like AWS data services (Redshift, Athena, EMR) or similar Apache projects (Spark, Flink, Hive, or Kafka)
Understanding of Data Engineering tools/frameworks and standards to improve the productivity and quality of output for Data Engineers across the team
Industry experience working with large-scale, high-performance data processing systems (batch and streaming) with a "Streaming First" mindset to drive Atlassian's business growth and improve the product experience

Job Responsibility

Own the technical evolution of the data engineering capabilities and be responsible for ensuring solutions are being delivered incrementally, meeting outcomes, and promptly escalating risks and issues
Establish a deep understanding of how things work in data engineering, use this to direct and coordinate the technical aspects of work across data engineering, and systematically improve productivity across the teams
Maintain a high bar for operational data quality and proactively address performance, scale, complexity and security considerations
Drive complex decisions that can impact the work in data engineering
Set the technical direction and balance customer and business needs with long-term maintainability & scale
Understand and define the problem space, and architect solutions
Coordinate a team of engineers towards implementing them, unblocking them along the way if necessary
Lead a team of data engineers through mentoring and coaching, work closely with the engineering manager, and provide consistent feedback to help them manage and grow the team
Work with close counterparts in other departments as part of a multi-functional team, and build this culture in your team

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Principal Solutions Engineer

Intercom is looking for an exceptional Principal Solutions Engineer to join our ...

Location

United States , San Francisco

Salary:

258306.00 - 300194.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
Ability to solve problems independently while thriving in collaborative team environments
Understanding and curiosity to deepen your understanding of AI-driven automation, LLMs, and customer support technologies
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
Familiarity with managing POCs, RFPs, and addressing complex architectural and security questions
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity

Job Responsibility

Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Intercom's value through your technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions as the customer evaluates our product
Design and lead tailored Proof of Concepts (POCs) that have clear success criteria and showcase Intercom's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom
Commit to customer success, ensuring lasting value and proactively addressing challenges

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Principal Data Engineer

Atlassian is looking for a Principal Data Engineer to join our Data Engineering ...

Location

United States , San Francisco

Salary:

168700.00 - 271100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

You have 12+ years of experience in a Data Engineer role as an individual contributor
You have at least 2 years of experience as a tech lead for a Data Engineering team
You are an engineer with a track record of driving and delivering large (multi-person or multi-team) and complex efforts
You are a great communicator and maintain many of the essential cross-team and cross-functional relationships necessary for the team's success
Experience with building streaming pipelines with a micro-services architecture for low-latency analytics
Experience working with varied forms of data infrastructure, including relational databases (e.g. SQL), Spark, and column stores (e.g. Redshift)
Experience building scalable data pipelines using Spark using Airflow scheduler/executor framework or similar scheduling tools
Experience working in a technical environment with the latest technologies like AWS data services (Redshift, Athena, EMR) or similar Apache projects (Spark, Flink, Hive, or Kafka)
Understanding of Data Engineering tools/frameworks and standards to improve the productivity and quality of output for Data Engineers across the team
Industry experience working with large-scale, high-performance data processing systems (batch and streaming) with a 'Streaming First' mindset to drive Atlassian's business growth and improve the product experience

Job Responsibility

Own the technical evolution of the data engineering capabilities and be responsible for ensuring solutions are being delivered incrementally, meeting outcomes, and promptly escalating risks and issues
Establish a deep understanding of how things work in data engineering, use this to direct and coordinate the technical aspects of work across data engineering, and systematically improve productivity across the teams
Maintain a high bar for operational data quality and proactively address performance, scale, complexity and security considerations
Drive complex decisions that can impact the work in data engineering. Set the technical direction and balance customer and business needs with long-term maintainability & scale
Understand and define the problem space, and architect solutions. Coordinate a team of engineers towards implementing them, unblocking them along the way if necessary
Lead a team of data engineers through mentoring and coaching, work closely with the engineering manager, and provide consistent feedback to help them manage and grow the team
Work with close counterparts in other departments as part of a multi-functional team, and build this culture in your team

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Principal Engineer

The Principal AI/ML Operations Engineer leads the architecture, automation, and ...

Location

United States , Pleasanton, California

Salary:

251000.00 - 314500.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Machine Learning, Data Science, or a related field
10+ years in ML infrastructure, DevOps, and software system architecture
4+ years in leading MLOps or AI Ops platforms
Strong programming skills in languages such as Python, Java, or Scala
Expertise in ML frameworks (TensorFlow, PyTorch, scikit-learn) and orchestration tools (Airflow, Kubeflow, Vertex AI, MLflow)
Proven experience operating production pipelines for ML and LLM-based systems across cloud ecosystems (GCP, AWS, Azure)
Deep familiarity with LangChain, LangGraph, ADK or similar agentic system runtime management
Strong competencies in CI/CD, IaC, and DevSecOps pipelines integrating testing, compliance, and deployment automation
Hands-on with observability stacks (Prometheus, Grafana, Newrelic) for model and agent performance tracking
Understanding of governance frameworks for Responsible AI, auditability, and cost metering across training and inference workloads

Job Responsibility

Define enterprise-level standards and reference architectures for ML-Ops and AIOps systems
Partner with data science, security, and product teams to set evaluation and governance standards (Guardrails, Bias, Drift, Latency SLAs)
Mentor senior engineers and drive design reviews for ML pipelines, model registries, and agentic runtime environments
Lead incident response and reliability strategies for ML/AI systems
Lead the deployment of AI models and systems in various environments
Collaborate with development teams to integrate AI solutions into existing workflows and applications
Ensure seamless integration with different platforms and technologies
Define and manage MCP Registry for agentic component onboarding, lifecycle versioning, and dependency governance
Build CI/CD pipelines automating LLM agent deployment, policy validation, and prompt evaluation of workflows
Develop and operationalize experimentation frameworks for agent evaluations, scenario regression, and performance analytics

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Principal Engineer Software Developer (Flow & Forwarding)

We are looking for motivated, smart, hardworking and passionate individuals to j...

Location

United States , Santa Clara

Salary:

200000.00 - 225000.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Strong in-depth C Programming experience
Strong experience in large scale software development on Unix/Linux
Multi-core and Multi-threading programming experience is a MUST
In-depth knowledge in networking, especially in L2, L3, L4 protocols such as IPv4, IPv6, TCP, UDP is a MUST
Strong technical knowledge in computer architecture and systems engineering
Experience in routing protocols (BGP, OSPF, Multicast etc) is desired
Strong experience in developing & debugging packet processing, parsing, networking (L1-L7) protocols/architecture
Experience in data plane forwarding and any network processor programming
Can-do attitude and ability to take initiative and drive open issues to completion
Strong communication skills to work effectively with multi-functional groups

Job Responsibility

Responsible for the development of the critical dataplane and network/routing components for the State-of-the-art Next Generation Firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments
Design & Develop L2-L4 network security features
Develop network security high availability service infrastructure products
Support critical customer escalations and provide root cause analysis in a timely manner
Work with multi-functional team members on user requirements, including but not limited to Product Management, QA, Support, etc.
Effective decision maker, take ownership and independently drive, lead tasks and assignments

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities
compensation may also include restricted stock units and a bonus

Principal Escalation Engineer

Palo Alto Networks

Location:
United States , Dallas

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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