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Palo Alto Networks Logo Palo Alto Networks · IT - Software Development

Principal Escalation Engineer

United States, Dallas 147000.00 - 202500.00 USD / Year · Job Posted January 20, 2026
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Job Description

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic. A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points for success in this role.

Job Responsibility

  • Intercept and assist or drive technical escalations that come to the executive level in engineering
  • Speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

Requirements

  • BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support or similar troubleshooting related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Able to explain complex technical issues to non-technical people
  • Able to have open discussions on network design, network security and related technical topic
  • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
  • L1-L3 (ISO model) troubleshooting
  • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
  • Troubleshooting VPNs (IPSec and SSL tunnels)
  • Pcap analysis (via Wireshark and other tools)
  • Hardware troubleshooting for telecommunications equipment

Nice to have

  • C, C++ and python programming languages(Good to have)
  • Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
  • Cloud deployment for AWS, GCP, Azure or KVM based solutions)

What we offer

  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • mental and financial health resources
  • personalized learning opportunities
  • restricted stock units
  • bonus
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