Principal Enterprise Delivery Manager, Atlassian

Atlassian

Location:
India, Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Principal Enterprise Delivery Manager is responsible for ushering Atlassian’s largest, most complex customers through their transition into the cloud, ensuring their migration journey and cloud experience are seamless. As the primary stakeholder, you will act as a reliable strategic advisor and thought leader to senior customer decision-makers, while also taking on the role of chief delivery manager, showcasing your technical expertise and program governance skills. You will work closely with customer key stakeholders and cross-functional teams—including Sales, Solutions, Support, Product Management, Channel Partners, and Engineering—to ensure effective communication, align priorities, and coordinate joint initiatives.

Job Responsibility:

Customer Engagement: Identify technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders
Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios
Technical Guidance: Provide deployment guidance and best practices. Design migration and upgrade plans, address hesitancies, and secure customer commitment
Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan
Project Delivery: Manage high-risk projects, ensuring successful outcomes. Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals
Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives. Enhance collaboration and drive process improvements with cross-functional teams
Steering Committee Leadership: Lead meetings and plan reviews to guide project direction. Maintain communication with stakeholders to advocate for the team and meet customer objectives
Risk Management: Oversee high-risk migration projects, align project plans with goals, identify potential risks, and implement mitigation plans
Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams
Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations
Team Leadership: Foster a cohesive team environment, promote trust and accountability, organize workflow, delegate tasks, and provide mentorship for continuous development
Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions. Propose innovative solutions to business challenges

Requirements:

Extensive experience with enterprise-scale cloud and hybrid infrastructures, architecture design, large-scale migrations, and technology management
Proven track record in ensuring delivery excellence and maintaining high data quality standards
Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions
Capability to serve as a technical lead, providing guidance on customer deliverables and architecture to peer architects
Skilled in communicating and negotiating effectively with senior-level decision-makers and c-suite executives
Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement
Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers
Bachelor’s or advanced degree in engineering, computer science, or equivalent work experience

What we offer:

Health and wellbeing resources
Paid volunteer days

Additional Information:

Job Posted:
April 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Principal Enterprise Delivery Manager