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Principal Engineering Manager

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Microsoft Corporation

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join an organization at the forefront of the next tech industry transformation and help enable the success of Microsoft solutions for commercial and enterprise customers. As a Principal Software Engineer Manager, you will be a technical leader solving complex problems for some of the world’s largest companies and innovative startups.

Job Responsibility:

  • Lead Technical Problem-Solving: Resolve technically complex issues across diverse Microsoft products
  • Mentor and Educate: Grow the next generation of SWEs through one-on-one mentoring, group education sessions, and collaborative case work
  • Collaborate with Experts: Work directly with Program Managers and Developers who design and build Microsoft products
  • Drive Customer Success: Act as a trusted advisor and problem-solver for enterprise customers, ensuring reliability and performance of mission-critical systems
  • Escalation & Executive Management: Manage escalations across Windows teams, ensuring rapid alignment and prioritization for customer‑impacting issues
  • Serve as the interface between customer leadership and Microsoft engineering leadership during critical escalations
  • Drive outcomes‑focused escalation management, balancing speed, quality, and customer trust
  • Operational Excellence & Continuous Improvement: Establish and enforce consistent triage, escalation, and engagement processes for Engineering Direct workloads
  • Analyze incident trends to identify gaps, operational risks, and improvement opportunities
  • Enable teams to operate with increasing independence by building strong technical ownership and escalation discipline

Requirements:

  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
  • Strong technical expertise in Windows platform technologies and enterprise support scenarios
  • Proven experience leading incident management, escalations, and engineering engagement in high‑severity environments
  • Demonstrated ability to drive cross‑team collaboration with engineering, product, and support organizations
  • Excellent communication skills with the ability to engage customers and executives confidently during critical situations
  • Experience working in engineering‑led support models such as Windows Engineering Direct or similar premium support offerings

Nice to have:

  • Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
  • 4+ years people management experience
  • Background in Root Cause Analysis, Post‑Incident Reviews, and service reliability improvement initiatives
  • Strong customer engagement and stakeholder management experience in enterprise or mission‑critical environments

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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