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Principal Engineer-Site Reliability Engineering and AIOps

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Hyderabad

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Principal Engineer to set the enterprise technical direction for Site Reliability Engineering and AIOps within Enterprise Functions Technology (EFT). This is a hands-on architecture and engineering leadership role responsible for defining the reliability strategy, reference architectures, and engineering standards across a large application portfolio and multiple lines of business. You will drive cross-organization adoption of SLOs/error budgets, full-stack observability, incident and problem management rigor, and automation-first operations—ensuring reliability is designed into the software delivery lifecycle and operating model. Success is defined by measurable outcomes at scale: improved availability and resiliency of critical journeys, fewer customer-impacting incidents, reduced operational toil, and faster, safer recovery—delivered through modern engineering practices, data-driven decisioning, and platform capabilities.

Job Responsibility:

  • Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
  • Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
  • Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
  • Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
  • Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
  • Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
  • Set and evangelize the SRE and AIOps technical strategy for EFT, establishing reference architectures, standards, and guardrails (service tiering, onboarding criteria, SLO/error budget governance) and holding teams accountable through transparent executive-level reporting
  • Act as a principal-level technical advisor and multiplier: mentor senior engineers, contribute to hiring and technical bar-raising, and define reliability patterns and guardrails across applications, networks, databases, operating systems, and web technologies
  • Own the reliability and observability architecture across hybrid/multi-cloud, driving standardization of monitoring, logging, tracing, synthetics, and resilience/chaos testing
  • define platform patterns that teams can adopt with minimal friction
  • Design and implement AIOps and automation platforms (event correlation, anomaly detection, runbook automation, self-healing) with strong engineering discipline (testability, auditability, change safety) and prioritize initiatives that materially reduce incident volume, toil, and MTTR
  • Define the reliability measurement system (SLIs/SLOs, error budgets, customer impact, MTTR/MTBF, change failure rate) and build reusable dashboards and alerts that drive consistent prioritization, investment decisions, and engineering behavior across teams
  • Provide technical leadership during major incidents for critical services, driving rapid triage, clear stakeholder communications, and cross-domain coordination
  • institutionalize blameless post-incident reviews and engineering mechanisms that eliminate systemic causes
  • Partner with application, platform, and architecture leaders to embed reliability into planning and delivery (design and architecture reviews, operational readiness gates, non-functional requirements, capacity/performance engineering), influencing roadmaps based on quantified risk and customer impact
  • Lead multi-quarter, cross-organization reliability transformations (e.g., platform modernization, resilience programs, observability convergence), delivering reusable capabilities and operating mechanisms that improve reliability posture and reduce operational risk at scale
  • Ability to travel up to 10%, as needed for stakeholder engagement, program delivery, and operational reviews
  • Hybrid work expectation: work from the office three days per week at one of the listed locations, aligned to team and business needs

Requirements:

  • 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 7+ years of engineering experience, including principal-level technical leadership on large-scale reliability, production operations, or platform programs across complex environments
  • 7+ years of software engineering experience (e.g., Java, C#, Python) with demonstrated expertise in system design and distributed systems
  • track record of delivering reusable automation and platform capabilities adopted by multiple teams
  • 5+ years operating Linux/Unix and Windows platforms in production, including performance tuning, capacity planning, and reliability hardening for mission-critical services
  • 5+ years designing and operating cloud solutions (public and/or private cloud), including reliability and security architecture, infrastructure-as-code, and cost-aware engineering at scale
  • 5+ years leading reliability and operations practices for enterprise-scale, highly available services, including major incident leadership, problem management, and establishing operational readiness mechanisms
  • 5+ years architecting and scaling full-stack observability solutions, including instrumentation standards, alert strategy, service dashboards, and governance that improves signal quality and reduces noise
  • 5+ years with automation and observability toolsets (e.g., Ansible, Grafana, Elastic, Splunk, Prometheus) and experience building reusable components, templates, and paved paths integrated with CI/CD
  • Exceptional communication and influence skills, including the ability to align senior stakeholders, drive technical decisions across organizations, and clearly articulate risk, tradeoffs, and recommended paths forward
  • Deep experience applying advanced analytics and/or AI/ML to production operations (AIOps), including model monitoring, drift/quality controls, explainability, and risk/compliance alignment
  • Experience leading complex, cross-team delivery using Agile/Scrum and/or Kanban, including establishing operating mechanisms (reviews, readiness gates, metrics cadences) that scale
  • Experience defining reliability and resiliency architecture for regulated environments, including alignment with information security, audit, and risk management partners
  • Demonstrated technical thought leadership (e.g., internal engineering community leadership, reference implementations, publications/patents, or speaking engagements)

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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