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Wavelo is a SaaS business on a mission to make telecoms a breeze. We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster. As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! The work we do genuinely changes lives.
Job Responsibility:
Set technical direction and deliver high-leverage platform capabilities that make Wavelo faster to ship, easier to operate, and easier to scale—with a particular focus on environment automation, CI/CD maturity, reliability and observability, and developer experience
Partner closely with Infrastructure / DevOps teams and cross-functional stakeholders to reduce 'coordination as a dependency'
Drive measurable improvements using delivery and reliability metrics such as DORA metrics, incident reduction, and toil reduction
Gain a deep understanding of the current platform landscape including infrastructure, platform services, and application layers
Identify key constraints that are slowing engineering delivery
Build context around the environment platform strategy, including declarative environments, generated artifacts, and self-service developer experiences
Identify current platform gaps such as manual steps or fragile integrations
Establish strong working relationships across Infrastructure/CI, Operations, Security, and product engineering teams
Begin shaping shared standards through design reviews and code reviews
Contribute to and lead technical design and architecture discussions for foundational platform initiatives
Design and implement features that improve platform repeatability, reliability, and safety
Deliver solutions such as dependency-ordered orchestration inputs, self-service preview tooling, standardized deployment interfaces
Promote an 'automate-first' mindset by reducing manual operational work and pushing reliability and quality earlier in the development lifecycle
Improve engineering quality through strong code review culture, clear technical standards, practical documentation and runbooks that reduce tribal knowledge
Own multiple platform initiatives end-to-end, from concept through production outcomes
Balance delivery speed with sound architectural decisions and long-term maintainability
Set technical direction across teams within your domain
Deliver measurable improvements in environment spin-up time, deployment and rollback safety, incident and operational toil reduction, observability coverage
Act as a mentor to senior and junior engineers, multiplying impact through coaching and technical leadership
Establish sustainable cross-team alignment mechanisms, including clear platform contracts, reference implementations, architectural decision records
Requirements:
8+ years of professional software development experience or equivalent depth of technical ownership
Demonstrated experience leading platform, infrastructure, or developer-experience initiatives that improved reliability and/or delivery speed
Experience with modern software delivery practices
Proven ability to lead and deliver complex, loosely scoped technical initiatives
Strong platform engineering mindset, including building reusable primitives, paved-road solutions, and automation frameworks that enable product teams
Experience designing and building reliable, scalable, and operationally sound software systems
Ability to influence without authority, driving alignment across teams through clarity, pragmatism, and shared standards
Strong automation-first mindset with a focus on measurable engineering outcomes such as DORA metrics, toil reduction, faster environment provisioning
What we offer:
Remote-first work
Generous benefits
Reasonable accommodation for individuals with disabilities
Commitment to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status