Job Description
Do you thrive at the intersection of engineering leadership, data, and customer experience? Are you excited by the opportunity to shape how product quality is measured and improved across Microsoft? If so, the Insights, Data, Employee Experience, Agents, and Science (IDEAS) team may be a great fit for you. As a Principal Engineer Manager in Product Fabric, you will be responsible for growing a high‑performing engineering team responsible for Copilot quality and health signals, including ASHA, reliability, performance, and experience metrics that inform product planning, experimentation, and business reviews across Microsoft 365 Copilot and Apps. You will define the long-term strategy and lead the systems that power customer experience measurement across Microsoft. This role combines platform ownership with insight generation, ensuring product teams and leaders have trusted data to make informed decisions that improve customer outcomes. You will operate as a player–coach, balancing deep technical engagement with people leadership, while influencing across organizations. This is a highly visible, partner-facing role that requires strong technical judgment, clear communication, and the ability to drive alignment and outcomes at scale. IDEAS is central to Microsoft’s mission to empower every person and organization to achieve more. We champion a data-informed culture, value diverse perspectives, and foster an environment where people can learn, grow, and do their best work. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
