Principal Engineer - Email Engineering Job at Wells Fargo (Bengaluru)

Job Description

Wells Fargo is seeking a Principal Engineer to join the Email Engineering team within Workplace Technology (WT). This role serves as the technical authority and principal engineer responsible for the modernization, architecture, and engineering leadership of the firm’s enterprise messaging platforms, with a strong focus on Microsoft Exchange, Exchange Online, and Microsoft 365 services. Workplace Technology, part of Enterprise Functions Technology (EFT), delivers critical enterprise capabilities across Endpoint & Mobility, Enterprise Messaging & Collaboration, Voice & Telephony, Security, and Specialized Desktop Services. Within WT, the Email Engineering team plays a vital role in enabling secure, reliable, resilient, and compliant electronic communications at enterprise scale. This role requires deep technical expertise, strong architectural vision, and the ability to operate and influence at scale across a large, regulated enterprise.

Job Responsibility

Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
Serve as the Principal Engineer and technical authority for enterprise email and messaging platforms
Design, deploy, and operate Microsoft Exchange Online, Exchange Server, and Hybrid Exchange architectures
Engineer, operate, and optimize the enterprise SMTP backbone and secure email platforms, including Proofpoint MTAs (mandatory, hands-on ownership), Zix Secure Email, Sendmail and Postfix
Design and support SMTP architecture, mail routing, and policy enforcement using DNS, LDAP, SPF, DKIM, and DMARC
Apply advanced networking and high availability principles to support secure, load-balanced email traffic across cloud and hybrid environments
Own the end-to-end lifecycle of email platforms, including onboarding, upgrades, patching, capacity planning, performance tuning, decommissioning, and roadmap alignment
Ensure high availability, scalability, resiliency, and performance for a global user base
Partner closely with Information Security to support vulnerability management and remediation, security patching and audits, proactive risk identification and mitigation
Drive audit readiness and ensure compliance with enterprise security and regulatory standards
Define and enforce engineering standards across monitoring and telemetry, patch and vulnerability management, change and release governance
Champion automation first approaches using PowerShell, scripting, and Graph API to improve operational efficiency and reliability
Own platform reliability, availability, and performance metrics
Act as Level 4 escalation for complex, cross-platform incidents
Lead root cause analysis (RCA) and drive preventative, systemic improvements
Manage changes in alignment with ITIL-aligned change management practices
Provide technical mentoring and guidance to senior and principal-level engineers
Serve as a force multiplier across multiple engineering teams and lines of business
Review and influence architecture and designs for high-impact initiatives beyond direct ownership
Collaborate closely with Architecture, Product Management, User Experience, Information Security, Resiliency, and Infrastructure teams
Partner with Product Managers to align engineering execution with L2/L3 OKRs and business outcomes
Engage with vendors and manufacturers for platform support, upgrades, implementations, and roadmap planning
Develop and lead technical forums, working groups, and communities of practice to drive engineering excellence and architectural consistency

Requirements

7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
7+ years of experience in enterprise email and messaging engineering
Deep, hands-on expertise with Microsoft Exchange (Hybrid architectures)
Mandatory hands-on experience with Proofpoint MTAs
Strong experience with secure email platforms (Zix preferred)
Deep understanding of SMTP, DNS, LDAP, SPF, DKIM, DMARC
Experience with Sendmail, Postfix, Milters, OpenLDAP, Proofpoint MTAs, Zix Gateways
Strong networking fundamentals: IPv4 / IPv6
TCP / UDP
NAT, PAT, ACLs, VLANs
Proven experience in platform lifecycle management: Upgrades, Patching, Capacity planning, Decommissioning
Strong incident, problem, and change management experience (ITIL-aligned)
Demonstrated experience providing Level 4 production support
Excellent troubleshooting and root cause analysis skills
Strong PowerShell scripting experience and working knowledge of Microsoft Graph API
Excellent communication skills, capable of influencing technical and executive audiences
Ability to collaborate effectively across infrastructure, security, compliance, and application teams
Strong analytical and systems-thinking skills
Experience in large, regulated enterprises (50,000+ users preferred)

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