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CVS Health Logo CVS Health · IT - Software Development

Principal Engineer Conversational AI

United States, Wellesley Employment contract 144200.00 - 288400.00 USD / Year · Job Posted May 15, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Create a technical vision to meet short- and longer-term business needs
  • Ensure the long-term quality of the design and code of our software systems
  • Oversee the creation and own critical software components
  • Lead hands-on, perform design and code and reviews
  • Help deploy and maintain large scale software in Production, ensure operational excellence
  • Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices
  • Help translate business requirements into software system in an Agile environment
  • Serve as technical lead on the most demanding, cross-functional projects
  • Advise leadership on technical decisions, strong communications skills required
  • Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams

Requirements

  • 10+ years of experience with designing and building software engineering solutions in cloud environments
  • 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
  • 10+ years of experience with APIs, microservices, and modern software patterns
  • 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
  • Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)
  • Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Nice to have

  • Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
  • Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
  • Experience developing and supporting voice and text chatbots
  • Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field

What we offer

  • Medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus
  • commission or short-term incentive program
  • equity award program
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