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Principal Engineer - Advanced Customer Engineering

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Hewlett Packard Enterprise

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Location:
United States

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Contract Type:
Employment contract

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Salary:

119500.00 - 275000.00 USD / Year

Job Description:

Senior level Advanced Customer Engineering (ACE) engineer working with largest and most important customers, primarily responsible for Critical Account Program customers including senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support

Job Responsibility:

  • Working with Critical Account Program customers acting as senior technical resource
  • Working with premium services customers for onboarding and ongoing care
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Build strong customer relationships and become trusted advisor
  • Build strong relationships across wider internal organization
  • Approximately 25-50% travel

Requirements:

  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking
  • Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Must be willing to work as part of larger team
  • Flexibility, adaptability and positive attitude

Nice to have:

  • Vendor and/or Industry certifications
  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 05, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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