CrawlJobs Logo

Principal Engineer - Advanced Customer Engineering

United States Employment contract 119500.00 - 275000.00 USD / Year · Job Posted November 05, 2025
Apply Position
Job Link Share

Job Description

Senior level Advanced Customer Engineering (ACE) engineer working with largest and most important customers, primarily responsible for Critical Account Program customers including senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support

Job Responsibility

  • Working with Critical Account Program customers acting as senior technical resource
  • Working with premium services customers for onboarding and ongoing care
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Build strong customer relationships and become trusted advisor
  • Build strong relationships across wider internal organization
  • Approximately 25-50% travel

Requirements

  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking
  • Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Must be willing to work as part of larger team
  • Flexibility, adaptability and positive attitude

Nice to have

  • Vendor and/or Industry certifications
  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Principal Engineer - Advanced Customer Engineering

8 matching positions

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...
Location
Location
United States
Salary
Salary:
119500.00 - 275000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills in English
  • Willingness to work as part of larger team
Job Responsibility
Job Responsibility
  • Working with Critical Account Program customers as senior technical resource
  • Working with premium services customers for onboarding and ongoing support
  • Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Building strong customer relationships and becoming trusted advisor
  • Building strong relationships across internal organization
  • Collaborative teamwork and knowledge sharing
  • Travel up to 50%
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Principal Engineer-Nuclear

As a Principal Engineer - Nuclear you will be taking on a new challenge in guidi...
Location
Location
United States , Lewis Center
Salary
Salary:
Not provided
atsautomation.com Logo
ATS Automation Tooling Systems Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Engineering Physics, Engineering Science, Electrical, Mechanical or Mechatronics Engineering or equivalent
  • A professional engineering license
  • 10+ years of experience in nuclear automated tooling design, development and qualifications of automated systems custom machinery or industrial equipment
  • Thorough understanding of nuclear tooling engineering and field issues, precision engineering principles and ASME codes is necessary
  • In-depth knowledge of and use of nuclear equipment quality standards (NQA-1, ASME BPV Section III)
  • Thorough understanding of machine design and build, machine controls, structured problem solving, statistical analysis, and precision engineering principles
  • Good written and oral communication skills and ability to lead or work as part of a multi-disciplinary project team
  • Will be required to travel to licensed Nuclear Facilities and be registered as a Radiation Worker (US) and/or a Nuclear Energy Worker (Canada)
  • Must be capable of obtaining Security Clearance at nuclear sites globally
  • Work in conformance with divisional health, safety and environmental procedures and compliance to legislative requirements
Job Responsibility
Job Responsibility
  • Technical Leadership and Subject Matter Expertise: Provides Subject Matter Expert oversight and opinion to support ATS’s business in key focus areas for nuclear (e.g., SMRs, PWRs, Fuel Fabrication)
  • Use technical knowledge of company's and/or industry technologies to lead the development of successful approaches to critical problems and broad design issues
  • Participate and, where needed, lead the development of innovative programs to meet nuclear industry demand
  • Engineering Direction and Support: Provide technical direction, advice, and guidance to the engineering/design departments
  • Provide engineering support to solve problems and advance innovation including providing conceptual and detail designs, performing calculations and analysis, providing evaluation, and defining and participating in testing
  • Provides, and coordinates other disciplines as needed, to solve equipment problems
  • Project and Proposal Development: Support nuclear projects by participating in design reviews and providing solutions to complex problems
  • Support Applications Engineering to prepare concepts for new proposals
  • Prepares concept designs and assembles preliminary pricing for critical proposals
  • Working with project managers, assists driving successful completion of the work to meet design requirements and maintain cost and schedule
What we offer
What we offer
  • Flexible work schedules
  • Employee events
  • Free coffee beverages
  • Employee referral program
  • Safety shoe programs
  • Competitive starting salaries
  • Overtime pay eligibility
  • Paid vacation
  • Company paid short- and long-term disability and life insurance
  • Comprehensive health benefits
Read More
Arrow Right

Principal Data Engineer

Our Principal Data Engineers are responsible for leading and delivering strategi...
Location
Location
United Kingdom , Bristol; London; Manchester; Swansea
Salary
Salary:
100000.00 - 115000.00 GBP / Year
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user-centric approach
  • Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients
  • Experience building trusted advisor relationships with senior client stakeholders within the public sector.
  • Experience of building and leading high performing, consulting teams and creating the leveraged engagements to provide a cost-effective, profitable, successful client-facing delivery
  • Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry
  • Experience of managing third-party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients.
  • Experience in delivering complex and difficult engagements that span multiple capabilities for user-facing digital and data services in the public sector
  • Experience in identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity
  • Experience of working with sales professionals and commercial responsibility for strategic organisational goals.
  • Experience working directly with customers and users within a technology consultancy
Job Responsibility
Job Responsibility
  • Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
  • Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
  • Act as a Technical Authority of the Data & AI capability to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
  • Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
  • Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
  • Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events
What we offer
What we offer
  • 30 days of paid annual leave + bank holidays
  • Flexible Parental Leave
  • Remote Working
  • Paid counselling as well as financial and legal advice
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • Fulltime
Read More
Arrow Right

Federal Principal Product Support Engineer

Hewlett Packard Enterprise is seeking a master-level Principal Product Support E...
Location
Location
United States , Multiple locations
Salary
Salary:
152000.00 - 349000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a technical field or equivalent experience demonstrating advanced expertise
  • US Citizenship with active Secret clearance
  • Industry-recognized certifications including CompTIA Security+ (or higher, such as CASP or CISSP)
  • Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
  • 10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas
  • Proven record of resolving deeply technical issues and leading support for federal customers
Job Responsibility
Job Responsibility
  • Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
  • Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
  • Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues
  • Develop critical patches and product enhancements
  • Analyze, identify, and architect solutions for recurring or complex customer issues
  • Mentor and guide technical support engineers
  • Work closely with federal customer stakeholders to understand business needs and deliver technical solutions
  • Define, refine, and continuously improve operational processes for cloud service delivery
  • Monitor, analyze, and optimize system performance, security, and reliability
  • Author detailed technical documentation, troubleshooting guides, and process improvements
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Principal Research and Development Engineer

Plans, conducts, and directs engineering research and development projects of ma...
Location
Location
United States , Highland
Salary
Salary:
131000.00 - 150500.00 USD / Year
basler.com Logo
Basler Electric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSEE degree or equivalent
  • 10 years’ experience in electrical power systems protection and control design and/or analysis
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Proficient computer skills
  • Ability to write reports, business correspondence, and procedures
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Job Responsibility
Job Responsibility
  • Develop new concepts and proposals for advanced electrical power systems protection and control
  • Assist customers and other engineers in performing simulations and power systems studies
  • Develop detailed Engineering specifications and proposals, including protection and control algorithms
  • Design protection and control systems, including writing code for embedded applications
  • Develop protection and control models, algorithms, and/or proposals as required to support the project estimating and quoting phases for products used in power systems
  • Assist in establishing design criteria to meet customer requirements for new products
  • Direct and/or test design concepts via simulation or with a prototype and having design reviews as necessary
  • Direct and/or record design test data
  • Have periodical review of total design concept
  • Write theory of operation
What we offer
What we offer
  • Medical, Prescription, Dental, Vision, Life, and AD&D insurance
  • a 401k plan
  • paid leaves for Vacation, Holiday, Sick, Jury Duty, Bereavement
  • tuition reimbursement
  • Fulltime
Read More
Arrow Right

Principal Product Support Engineer

Hewlett Packard Enterprise is seeking a master-level Principal Product Support E...
Location
Location
United States , Oklahoma City; Dallas; Houston
Salary
Salary:
152000.00 - 349000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical field or equivalent experience demonstrating advanced expertise
  • US Citizenship with active Secret clearance
  • Industry-recognized certifications, including CompTIA Security+ (or higher, such as CASP or CISSP)
  • Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
  • 10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas, with a proven record of resolving deeply technical issues and leading support for federal customers
Job Responsibility
Job Responsibility
  • Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
  • Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
  • Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues and develop critical patches and product enhancements
  • Analyze, identify, and architect solutions for recurring or complex customer issues, ensuring permanent resolution and knowledge transfer
  • Demonstrate mastery across all supported platforms, infrastructure, and technologies, acting as the subject matter expert for internal teams and federal customers
  • Develop and review automated solutions leveraging DevOps principles, CI/CD pipelines, and Infrastructure as Code
  • Lead compliance efforts for DISA STIGs and other federal standards, ensuring audit readiness and system hardening
  • Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams
  • Work closely with federal customer stakeholders to understand business needs, translate requirements, and deliver innovative technical solutions
  • Engage regularly with product management, engineering, and BU teams to influence and prioritize product fixes, enhancements, and updates
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion culture
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Principal Functional Back End Engineer

Join Our Team as a Principal Functional Back End Engineer at Modus Create! We ar...
Location
Location
Salary
Salary:
Not provided
moduscreate.com Logo
Modus Create
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Principal Level experience
  • Experience with Haskell (written professionally, knowledge of advanced features, ability to navigate large codebase)
  • Experience working on core of a blockchain project (consensus, ledger, APIs, testing, etc.)
  • Interest in and some experience with open source community contributions
  • Passionate about Nix (or similar systems like Guix)
  • Interest in declarative, reproducible builds with experience in systems like Bazel, Buck2, or Meson
  • Fluent with command line
  • Skilled in managing development pipelines, test automation, continuous integration, and cloud-based deployments
  • Knowledgeable in software architecture, design patterns, and development methodologies
  • Ability to distinguish between accidental and essential complexity
Job Responsibility
Job Responsibility
  • Partner with cross-functional teams and provide strategic consulting, full lifecycle product development
  • Leading, mentoring, and coaching both clients and Modus teammates
  • Deep diving into customer needs and translating them into actionable requirements
  • Exploring new tech and continuously learning
  • Sharing knowledge and participating actively in the community
  • Giving back through opportunities such as blog posts, open source contributions, and event speaking
  • Travel & connections during remote meet-ups
  • Teaching and learning on internal and external projects
  • Being a self starter with autonomy and proactivity
  • Client interaction representing Modus and values
What we offer
What we offer
  • Remote work with flexible working hours
  • Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in over 120 countries
  • Employee Referral Program
  • Client Referral Program
  • Travel according to client or team needs
  • Chance to work side-by-side with thought leaders in emerging tech
  • Access to more than 12,000 courses with a licensed Coursera account
  • Possibility to obtain paid certification/courses if aligned with company goals and relevant to role
Read More
Arrow Right

Principal Functional Back End Engineer

Join Our Team as a Principal Functional Back End Engineer at Modus Create! We ar...
Location
Location
United States of America
Salary
Salary:
Not provided
moduscreate.com Logo
Modus Create
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Principal Level experience
  • Experience with Haskell, written Haskell professionally
  • Knowledge of advanced features of Haskell and ability to navigate a large codebase
  • Comfortable working on the core (consensus, ledger, APIs, testing, etc.) of a blockchain project
  • Interest in and some experience of open source community contributions
  • Passionate about Nix (or similar systems such as Guix)
  • Interest in declarative, reproducible builds, with experience in systems like Bazel, Buck2, or Meson
  • Fluent with the command line
  • Skilled in managing development pipelines, test automation, continuous integration, and cloud-based deployments
  • Knowledgeable in software architecture, design patterns, and development methodologies
Job Responsibility
Job Responsibility
  • Partner with cross-functional teams and provide strategic consulting, full lifecycle product development
  • Leading, mentoring, and coaching both clients and Modus teammates
  • Deep diving into customer needs and translating them into actionable requirements
  • Exploring new tech and continuously learning
  • Sharing your knowledge and participating actively in the community
  • Giving back through opportunities such as blog posts, open source contributions, and event speaking
  • Travel & connections during remote meet-ups
  • Teaching and learning on active teams on internal and external projects
  • Being a self starter with autonomy and proactivity
  • Client interaction representing Modus and our values while connecting directly with our clients
What we offer
What we offer
  • Remote work with flexible working hours
  • Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
  • Employee Referral Program
  • Client Referral Program
  • Travel according to client or team needs
  • The chance to work side-by-side with thought leaders in emerging tech
  • Access to more than 12,000 courses with a licensed Coursera account
  • Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role
Read More
Arrow Right