Principal Engineer - Advanced Customer Engineering, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

119500.00 - 275000.00 USD / Year

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Job Description:

Senior level Advanced Customer Engineering (ACE) engineer working with largest and most important customers, primarily responsible for Critical Account Program customers including senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support

Job Responsibility:

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

Requirements:

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills
mastery in English and local language
Must be willing to work as part of larger team
Flexibility, adaptability and positive attitude

Nice to have:

Vendor and/or Industry certifications
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Principal Engineer - Advanced Customer Engineering