Principal Digital Product Owner Job at AMTRAK (Washington)

Job Description

As a Principal Digital Product Owner, you will play a crucial role in ensuring the successful delivery of multiple digital products, capabilities, and services, leveraging broad business and process knowledge at Amtrak. You will be a member of a cross-functional team and serve as the primary voice of the customer to guide development teams in building software products with the highest business and customer impact. You will work with product management and other stakeholders to develop multi-product strategy and prioritize/manage medium- to high-complexity digital product backlog, incorporating feedback from business stakeholders and the team to guide continuous product improvement. This product owner role is focused on data and analytics platforms, providing foundations to empower technology teams and provide business stakeholders with accurate and trusted data.

Job Responsibility

Act as the primary voice of the customer and point of contact across multiple products within a value stream representing significant business impact, managing the product backlog, ensuring that it reflects business priorities and drives value
Develop and communicate a clear product vision and strategy, ensuring alignment with business goals and customer needs. Navigate difficult conversations with influence and respect, gaining buy-in for difficult decisions or changes
Lead cross-functional collaboration with product management and stakeholders to define high-value features and user experiences, ensuring delivery of scalable solutions with clear acceptance criteria that drive measurable outcomes across multiple teams or domains. You will focus on delivering impactful solutions within a value stream
Prioritize features and user stories based on business value, customer feedback, and technical feasibility, ensuring the team works on high-priority items
Collaborate with stakeholders, customers, and development teams, to ensure everyone is aligned with the product vision
Create and maintain a product roadmap that outlines the strategic direction, key features, and timelines for product development
Define and track key metrics and outcomes to measure the success of the product and identify areas for improvement
Drive agile maturity and continuous improvement, both within a team and at an Agile Release Train or Team-of-Teams level

Requirements

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 7 years of relevant work experience
Broad knowledge of enterprise data and analytics, including experience with data platforms such as Databricks
Ability to prioritize and make data-driven decisions
Strong problem-solving and analytical skills
Strong leadership, communication, relationship building, and facilitation skills, with the ability to bridge the gap between business needs and technical delivery
Demonstrated success in defining and building products on product teams

Nice to have

Experience with Jira Software, Confluence, FigJam, Jira Align, and similar tools
Strong understanding of Product Management, User Experience Research, and Design Thinking methodologies
Experience defining Minimum Viable Product (MVP) approaches and pivot or persevere decisions
Transportation or customer service industry experience
Demonstrated success in defining and building products on product teams
Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 9 years of relevant work experience

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance
surrogacy assistance
reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
and rail pass privileges

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Principal Digital Product Owner

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