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Principal Designers, User Experience

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Frisco

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

209394.00 - 220400.00 USD / Year
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Job Description:

Principal Designers, User Experience is located in Frisco, TX will lead a team of designers across multiple projects and technologies in the TfB SteelThread Salesforce program, T-Mobile for Business eCommerce Website /AHUB base customer application, and T-Life TfB App solutioning effort.

Job Responsibility:

  • Participate in the planning and strategy team for ongoing and future projects
  • Work with multiple Senior Managers outside our organization in quarterly planning to help define the budget based on the scope and deliverables necessary for the correct customer experiences
  • Present solutions to leaders in the organization and lead stakeholder workshops to gather requirements and to triage and balance priorities on features and capabilities in pre-planning
  • Manage and review the solutions and quality of team designs and experience before presenting to leadership
  • Evaluate solution based on analytics, plan-o-grams and shapes research to get to the core of lower performing numbers
  • Perform A/B testing and continues to monitor the performance with tools like Similar web to compare solutions to how it is performing in the market
  • Identify potential issues in accessibility of designs and works to correct it whether it resides on the UX or development side
  • Mentor other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies
  • Work with Information Technology, TFB Innovation & Experience, Digital Business Management, Emerging Tech, and Marketing to engage in planning larger programs involving new technologies for Business eCommerce Website, AHUB base customer application, TfB Single Pane of Glass Platform, SteelThread/Saleforce, and the T-Life TFB App being introduced to the marketplace
  • Establishes, evolves, and evangelizes design strategy across the company
  • Produces sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides
  • Teams up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges
  • Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment
  • Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines, and patterns
  • Collaborates internally and externally to continuously evolve team process and design practice
  • Creates an environment that fosters internal and cross team collaboration
  • Design core IOT connectivity and Cloud platform products for B2B / enterprise customers

Requirements:

  • Master’s degree in Computer Science, Computer Information Systems, Digital Media, or related, and 5 years of relevant work experience
  • Bachelor’s degree in Computer Science, Computer Information Systems, Digital Media, or related, and 7 years of progressive, post-Bachelor’s relevant work experience
  • Experience in mapping end-to-end customer journeys for onboarding, Presales, sales, Contracts, billing, and care for both Core and Non-core Wireless customers, including identifying key touchpoints and visualizing telecom-specific experiences by using tools: Figma, FigJam, Lucidchart, Arrow Design System, Salesforce Lightning Design System, Excel, Jira, and Confluence
  • Experience in strategic design by leading cross functional teams to define user centric problem statements, ideate innovation solutions, and prioritize telecom painpoints for registration, onboarding, Presales, sales, Contracts, billing, care, add a line, upgrade a line, and trade Ins using: Lucid Chart, Jira and FigJam
  • Experience in crafting high fidelity prototypes and intuitive UX flows for telecom apps to address real-time billing or network status visualization for the platforms by validating UX Metrics and user feedback and prototyping SLDS compliant UX flows with Figma for accessible, personalized experiences tested via Optimizely
  • Experience in applying telecom-specific knowledge on wireless and solutions (Business Internet, T-Priority, Connected Laptop, Business Internet, 5G ANS [Public, Hybrid, Private Networking], Multi Access Edge Computing, Connected Workplace, SASE- Security solutions and Dialpad) using: Jira, Tableau, and Figjam or Lucid chart
  • Experience in leading design within Agile frameworks, collaborating with cross functional teams using Jira, Confluence and Figma to iterate rapidly, prioritize user stories, and deliver telecom-specific UX solutions in sprints
  • Experience in mentoring and training newly joined designers, fostering IA & UX expertise through workshops, design critiques, hands on guidance, and providing the domain knowledge including the Wireless and solutions
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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