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Principal Design Strategy and Research

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Solomon Page

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Location:
United States , Dallas

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

165000.00 - 200000.00 USD / Year
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Job Description:

Our client, a leading telecommunications company, is seeking a UX Researcher / Service Designer to join their Product Design & Innovation team focused on B2B experiences. This role sits at the intersection of UX research, service design, and design strategy, with a strong emphasis on end-to-end experience thinking and synthesis. The ideal candidate will operate less as a traditional evaluative researcher and more as a Design Strategist, connecting insights into actionable frameworks that shape product and service direction. This is a full-time role. Salary range is $165-200k.

Job Responsibility:

  • Lead end-to-end service design initiatives, mapping complex B2B customer journeys across products and touchpoints
  • Synthesize research, data, and stakeholder inputs into clear, strategic narratives and experience frameworks
  • Develop key artifacts including journey maps, service blueprints, personas, and opportunity frameworks
  • Translate insights into actionable product and design strategy recommendations that influence roadmap decisions
  • Partner closely with Product, Design, and Engineering teams to shape experience direction and innovation initiatives
  • Drive service design thinking across the organization, ensuring a holistic and user-centered approach
  • Present insights and strategic recommendations to stakeholders, including senior leadership
  • Conduct generative and exploratory research as needed, with flexibility to lean into hands-on research execution when required
  • Help define and evolve innovation initiatives within the Product Design & Innovation team

Requirements:

  • 6+ years of experience in UX Research, Service Design, or Design Strategy roles
  • Strong background in service design and end-to-end journey mapping
  • Proven ability to synthesize complex inputs into clear, actionable strategic direction
  • Experience creating visual artifacts such as journey maps, service blueprints, and experience frameworks with strong storytelling clarity
  • Solid foundation in UX research methodologies (qualitative and/or mixed methods)
  • Ability to operate at both a strategic level (defining experience vision) and executional level (conducting research when needed)
  • Experience working within cross-functional product environments
  • Strong communication, presentation, and stakeholder management skills

Nice to have:

  • Experience working within B2B environments
  • Background operating as a Design Strategist within product or innovation teams
What we offer:
  • Medical
  • Dental
  • 401(k)
  • Direct deposit
  • Commuter benefits

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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