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Horizontal Digital Logo Horizontal Digital · IT - Administration

Principal Delivery Manager

United States, St. Louis Park Employment contract 130000.00 - 155000.00 USD / Year · Job Posted June 15, 2026
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Job Description

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms - We forge relationships that make our impact 1,000x stronger. Show hustle - We're not ones to sit on our hands and wait. Embrace change - From new technologies to workplace philosophies, we welcome the unexpected. Elevate empathy - We listen before we take action. Never settle - We motivate each other to push past the easy answers. But enough about us. Let's talk about you. We are seeking a seasoned Principal Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results.

Job Responsibility

  • Program Delivery: Lead one large program or multiple small programs that require multiple contributing project managers
  • personally manage complex and/or high-profile projects as needed
  • Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
  • Project Planning: Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.
  • Budget Management: Proactively manage your program/project budgets to ensure the work we're planning to deliver can be accomplished within the approved budget.
  • Risk Management: Proactively identify and mitigate project risks before they become issues.
  • Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables
  • Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently.
  • Account Growth: Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients.
  • Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira
  • Confluence).
  • Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc.
  • Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team.
  • Mentorship and Coaching: Mentor junior program managers and team members, fostering a culture of continuous learning and development.

Requirements

  • Minimum 10+ years of experience leading digital projects/programs
  • A minimum of 5 years agency/consultancy experience. 7+ years preferred
  • Bachelor's degree preferred
  • Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP)
  • Experience and certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC)) preferred

Nice to have

  • 7+ years agency/consultancy experience
  • Bachelor's degree
  • Experience and certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC))

What we offer

  • health
  • dental
  • vision
  • life
  • retirement plans
  • paid time off
  • paid holidays
  • paid time off to volunteer
  • paid parental leave
  • flexible work environment
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  • Budget Management: Proactively manage your program/project budgets to ensure the work we're planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget
  • Risk Management: Proactively identify and mitigate project risks before they become issues. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues. Openly discuss risks with clients to ensure alignment and encourage collaborative solutioning
  • Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant
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