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Principal Delivery Manager

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Horizontal Digital

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Location:
United States , St. Louis Park

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

130000.00 - 155000.00 USD / Year
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Job Description:

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms; Show hustle; Embrace change; Elevate empathy; Never settle. We are seeking a seasoned Principal Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results.

Job Responsibility:

  • Lead one large program or multiple small programs requiring multiple contributing project managers
  • personally manage complex and/or high-profile projects as needed
  • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
  • Drive agile and product delivery methods wherever possible
  • Solve complex delivery issues and modify processes as needed for each engagement
  • Oversee and/or create and manage detailed project plans based on delivery methodology/framework chosen
  • Proactively manage program/project budgets
  • Monitor weekly burn and velocity to develop burndown reports against remaining scope
  • Understand and report on project margin performance and revenue forecasting
  • Develop plans to course-correct if project begins to trend over budget
  • Proactively identify and mitigate project risks
  • Triage projects in the red to identify a path to green
  • Escalate as needed to obtain support
  • Openly discuss risks with clients
  • Be primary point of contact for clients in delivery
  • Build strong client relationships
  • Fully understand scope of work
  • Consult with team and client to manage to scope consistently
  • Proactively prioritize scope
  • Estimate, create, and deliver change orders as needed
  • Support Client Partner and Business Development teams to estimate, pitch, and scope work
  • Drive delivery strategies during sales phase
  • Partner with Client Partners to grow existing accounts
  • Hold expert-level knowledge of standard PM tools including Smartsheet and Atlassian suite (Jira
  • Confluence)
  • Lead team of globally distributed cross-functional Horizontal designers, strategists, technologists
  • Manage resourcing process within assigned projects
  • Actively participate in initiatives that uplevel and mature Horizontal Delivery team
  • Proactively identify ways to improve processes/methods
  • Mentor junior program managers and team members

Requirements:

  • Minimum 10+ years of experience leading digital projects/programs
  • A minimum of 5 years agency/consultancy experience (7+ years preferred)
  • Bachelor's degree preferred
  • Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP)
  • Experience and certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC)) preferred

Nice to have:

  • 7+ years agency/consultancy experience
  • Bachelor's degree
  • Certifications in scaling Agile methodologies across an organization (e.g., SAFe Agilist (SA) or SAFe Practice Consultants (SPC))
What we offer:
  • Health
  • dental
  • vision
  • life
  • retirement plans
  • paid time off
  • paid holidays
  • paid time off to volunteer
  • paid parental leave
  • flexible work environment

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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