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Principal Delivery Manager

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Made Tech

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Location:
United Kingdom , Bristol ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

76000.00 - 100000.00 GBP / Year
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Job Description:

As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value adding. You'll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities. Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account.

Job Responsibility:

  • Contribute to and deliver on Account Strategy
  • Contribute to and support quarterly / annual DMO objectives
  • Account Level Delivery Assurance
  • Accountable for ensuring delivery success
  • Report to Heads of Delivery on a weekly basis the status of quality and risk
  • Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
  • Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
  • Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
  • Support hiring activities including interviewing and outreach
  • Management of Lead Delivery Managers including performance, progression and satisfaction
  • Ensure regular feedback is shared with all individuals working on projects you are accountable for
  • Take the lead on bids
  • Ensure your clients are motivated to bring repeat business and recommend our services to others
  • Identify opportunities for Made Tech to deliver value for the client beyond the current project
  • Build relationships with senior stakeholders within your account
  • Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events
  • Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
  • Contribute to a set of centralised resources and templates for potential reuse
  • Contribute to developing a thriving community of practice and shared identity

Requirements:

  • Articulate business fundamentals (USP, profitability, risks, target market)
  • Demonstrate advocacy and prioritisation of business fundamentals
  • Display accountability for managing commercial activities within deliveries
  • Be able to recall and describe key Made Tech case studies
  • Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
  • Demonstrate fast remediation of performance issues
  • Support direct reports with performance remediation of indirect reports
  • Demonstrate encouragement and mentoring of high performers
  • Maintain compliance with all expectations of line management at Made Tech
  • Demonstrate planning of and implementation of risk management activities within programme of projects
  • Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels
  • Have working knowledge of a wide variety of delivery approaches, methods and tools (e.g., Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints)
  • Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics
  • Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team
  • Be able to describe and advocate for the Made Tech propositions
  • Demonstrate advocacy of best practice delivery with teams and clients
  • Demonstrate experience of designing and running workshops with client stakeholders
  • Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution
  • Demonstrate with feedback from seniors, peers, juniors and client stakeholders
  • Demonstrate positive response to feedback with course correction
  • Eligibility for security clearance (SC) requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education)
What we offer:
  • 30 days Holiday
  • Flexible Parental Leave
  • Remote Working (part time remote working for all our staff)
  • Paid counselling
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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