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Principal Data Scientist

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RAC

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Location:
United Kingdom , Bristol

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you an experienced Principal Data Scientist ready to deliver cutting edge AI and machine learning solutions with real world impact? Join the RAC’s AI Squad and help shape the future of our roadside assistance and contact centre operations. This influential role blends deep technical expertise with strategic leadership, helping deliver measurable improvements in how we support millions of customers. As a Principal Data Scientist, you’ll lead high value AI/ML initiatives, working closely with the AI Squad Product Manager, that drive operational efficiency and smarter decision making across the RAC through the advanced use of large language models.

Job Responsibility:

  • Designing and deploying predictive and prescriptive models for operational use cases such as breakdown triage, workforce optimisation, and dynamic routing
  • Leading AI projects focused on delivering efficiencies across our operations to improve cost, productivity, and customer experience
  • Researching and implementing emerging AI technologies — including integrating large language models (LLMs) into frontline and back office workflows
  • Ensuring strong data governance, robust pipelines, and effective model lifecycle management
  • Translating operational challenges into AI/ML solutions with measurable business impact
  • Defining and tracking KPIs such as model accuracy, NPS, cost per job, and productivity metrics
  • Coaching and developing junior data scientists and analysts within the Innovation Squad

Requirements:

  • Proven experience leading AI/ML projects, ideally focused on operational or resource optimisation outcomes
  • Strong technical expertise in Python, SQL, and Snowflake
  • Experience developing forecasting, timeseries, optimisation, and NLP models
  • Cloud experience across AWS, Azure, or GCP
  • Solid understanding of MLOps, model monitoring, and scalable deployment
  • Ability to communicate complex technical concepts clearly to nontechnical teams
  • Experience delivering innovative solutions across sectors or disciplines
  • Advanced degree in Data Science, Machine Learning, Statistics, or a related field
What we offer:
  • Competitive salary
  • Automatic enrolment in ‘Owning It Together’ Colleague Share Scheme
  • Free RAC Ultimate Complete Breakdown Service from day one
  • Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
  • 25 days annual leave plus bank holidays
  • Paid family leave
  • Flexible schedules
  • Practical resources to help navigate personal commitments
  • Pension scheme with up to 6.5% matched contributions
  • Life assurance cover up to 4x salary (10x optional with flex benefits)
  • 24/7 confidential support service available to you and household members aged 16+
  • Access Orange Savings exclusive discount portal

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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