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Are you an experienced Principal Data Scientist ready to deliver cutting edge AI and machine learning solutions with real world impact? Join the RAC’s AI Squad and help shape the future of our roadside assistance and contact centre operations. This influential role blends deep technical expertise with strategic leadership, helping deliver measurable improvements in how we support millions of customers. As a Principal Data Scientist, you’ll lead high value AI/ML initiatives, working closely with the AI Squad Product Manager, that drive operational efficiency and smarter decision making across the RAC through the advanced use of large language models.
Job Responsibility:
Designing and deploying predictive and prescriptive models for operational use cases such as breakdown triage, workforce optimisation, and dynamic routing
Leading AI projects focused on delivering efficiencies across our operations to improve cost, productivity, and customer experience
Researching and implementing emerging AI technologies — including integrating large language models (LLMs) into frontline and back office workflows
Ensuring strong data governance, robust pipelines, and effective model lifecycle management
Translating operational challenges into AI/ML solutions with measurable business impact
Defining and tracking KPIs such as model accuracy, NPS, cost per job, and productivity metrics
Coaching and developing junior data scientists and analysts within the Innovation Squad
Requirements:
Proven experience leading AI/ML projects, ideally focused on operational or resource optimisation outcomes
Strong technical expertise in Python, SQL, and Snowflake
Experience developing forecasting, timeseries, optimisation, and NLP models
Cloud experience across AWS, Azure, or GCP
Solid understanding of MLOps, model monitoring, and scalable deployment
Ability to communicate complex technical concepts clearly to nontechnical teams
Experience delivering innovative solutions across sectors or disciplines
Advanced degree in Data Science, Machine Learning, Statistics, or a related field
What we offer:
Competitive salary
Automatic enrolment in ‘Owning It Together’ Colleague Share Scheme
Free RAC Ultimate Complete Breakdown Service from day one
Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
25 days annual leave plus bank holidays
Paid family leave
Flexible schedules
Practical resources to help navigate personal commitments
Pension scheme with up to 6.5% matched contributions
Life assurance cover up to 4x salary (10x optional with flex benefits)
24/7 confidential support service available to you and household members aged 16+