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Principal Data Scientist - Machine Learning Engineering

https://www.atlassian.com Logo

Atlassian

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Location:
United States , San Francisco

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Contract Type:
Employment contract

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Salary:

175100.00 - 233400.00 USD / Year

Job Description:

Atlassian is looking for a Principal Data Scientist to uncover valuable insights from customer friction that will help the business improve our products. This role leverages analytics, NLP/LLM, and data science methods to identify areas of customer friction and build solutions to improve products within the Service Enablement Team of the Customer Support Organization.

Job Responsibility:

  • Influence strategy & important decisions around customer friction by surfacing data driven insights
  • Define, set and report on department level metrics or KRs to the CSS Executive team
  • Build and implement measurement frameworks, machine learning models and NLP/LLM tooling to accelerate Atlassian’s growth and improve product quality
  • Foster a world-class Data Science culture by leading training on technical concepts, driving continuous learning and mentoring Data Scientists on the team

Requirements:

  • Experience applying your Data Science skills to identify and lead projects which have had impact on business strategy and performance
  • 8+ years of experience in Data Science or related fields. (Preferred - 10+ years experience with a post-graduate degree in a quantitative discipline like Statistics, Mathematics, Econometrics, Computer science)
  • Expertise in applying a broad variety of ML methods including NLP and LLM to solve business problems and a strong sense of when to apply them to the problem at hand
  • Experience in managing ML projects end-to-end including deployment and monitoring
  • Expertise in SQL and a high level of proficiency in another data science programming language (e.g Python, R) with expertise in libraries like Pandas, Numpy, Scikit-learn etc.
  • A very high bar for output quality, while balancing 'having something now' vs. 'perfection in the future'
  • Comfort explaining complex concepts to diverse audiences and creating compelling stories for non-data experts
  • Proficiency in visualization tools (e.g. Streamlit, Tableau)
What we offer:
  • health coverage
  • paid volunteer days
  • wellness resources

Additional Information:

Job Posted:
March 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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