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Principal CX & Collab Technical Architect

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NTT DATA

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Location:
Netherlands , Amersfoort

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Solution Architect (CX) at NTT DATA, you turn opportunities into real customer outcomes. You work side-by-side with Sales Specialists to shape, develop, and close customer deals. You translate customer challenges into concrete, high-quality solutions that drive value — and you take ownership from first idea to signed contract. You don’t stay at the high level. You drive solutions end-to-end: From customer conversation → architecture → proposal → contract; From high-level design → detailed, deliverable low-level design.

Job Responsibility:

  • Own the solution - lead the technical solution for CX opportunities and be accountable for a solid, complete customer offering
  • Co-create winning deals with Sales - work closely with Sales Specialists to qualify, shape, and convert opportunities into signed contracts
  • Design solutions that sell and deliver - balance customer value, feasibility, and commercial viability
  • Translate customer needs into concrete architectures - move from high-level vision to detailed technical designs
  • Lead customer conversations - engage directly with stakeholders and position NTT DATA as a trusted advisor
  • Deliver impactful demos - independently present and demonstrate CX solutions
  • Stay ahead of CX market developments - bring in knowledge of CX and collaboration trends
  • Align internal stakeholders - bring together delivery, product, and commercial teams

Requirements:

  • 5+ years of experience in CX pre-sales, solution architecture, or consulting
  • hands-on experience with CX and collaboration platforms (e.g. Genesys, Cisco, NICE, AWS, Webex, Zoom, etc.)
  • understanding of how to turn technology into business value
  • confident in customer-facing roles, including demos and technical discussions
  • ability to move from strategy to execution without losing attention to detail
  • fluent in Dutch and English

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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