Principal Customer Success Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

115500.00 - 266000.00 USD / Year

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Job Description:

The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you'll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio.

Job Responsibility:

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle
Document client use cases and build best practice enablement
Track support and feature requirements
Establish technical authority with executive technical customer stakeholders

Requirements:

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Nice to have:

In-depth understanding of infrastructure management and intelligent automation
Experience in Enterprise B2B SaaS consulting
Creativity and ability to learn and adjust on the go
Detail-oriented with passion for technology
Great teamwork skills

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Customer Success Manager