Principal Customer Success Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, New York

Category:
Consulting

Contract Type:
Employment contract

Salary:

115500.00 - 266000.00 USD / Year

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Job Description:

The Customer Success Architect position is a technical champion within the Customer Success Team, driving the adoption of OpsRamp products and best practices. Responsibilities include managing technical health for Enterprise/GSI/OEM clients, value realization, and addressing business problems through technical strategies and architecture solutions.

Job Responsibility:

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

Requirements:

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Nice to have:

Skill in navigating organizations and creating alliances to resolve problems
Ability to quickly learn and certify newer technologies
Possess creativity and ability to learn and adjust on the go
Have great teamwork skills and willingness to have fun
Growth mindset
Design thinking.

What we offer:

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Additional Information:

Job Posted:
October 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Customer Success Manager