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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Principal Customer Success Architect

India, Bengaluru · Job Posted April 16, 2026
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Job Description

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Job Responsibility

  • Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
  • Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Requirements

  • Experience with development and maintenance of scripts in Python
  • Experience in security design and architecture, content development and workload automation
  • Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Experience as a Security Incident Responder or SOC analyst/manager
  • Experience in customer-facing roles is a must
  • Ability to work under pressure, and prioritize tasks accordingly
  • Fluent English is a requirement

Nice to have

  • JavaScript or PowerShell is a plus
  • Familiarity with attack surface management is a plus
  • Any other language is a plus
  • Ninja uniform is a plus
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