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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Principal Customer Success Architect, Cortex

United States, Wisconsin 161000.00 - 260500.00 USD / Year · Job Posted May 19, 2026
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Job Responsibility

  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Requirements

  • 8+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must

Nice to have

Experience with attack surface management or CNAPP is a plus

What we offer

  • restricted stock units
  • bonus
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