Principal Customer Success Account Manager Job at Microsoft Corporation (Hong Kong)

Principal Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Job Responsibility

Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
Listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
Translate customer needs into actionable plans using Microsoft's cloud and enterprise solutions
Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account
Meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage

Fulltime

Customer Success Account Manager - Principal

The Customer Success Account Manager (CSAM) – Principal is a senior individual c...

Location

Malaysia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience in customer success, account management, or consultative roles within complex enterprise environments
Demonstrated ability to engage, influence, and build trust with senior business and technical stakeholders
Strong executive communication, value storytelling, and outcome-oriented mindset
Experience operating effectively in matrixed, cross-functional organizations
Ability to work within the Australian timezone and consistently maintain Australian business hours
Valid and current authorization to work in Malaysia is required
applicants must already hold the right to work in Malaysia

Job Responsibility

Own and lead the end-to-end customer success strategy for assigned accounts, aligning Microsoft solutions to customer business priorities, transformation goals, and risk areas
Develop and execute customer success plans that clearly define outcomes, success measures, and value realization milestones
Engage senior and executive customer stakeholders as a trusted advisor, framing Microsoft’s value in terms of business impact and outcomes
Proactively identify risks and opportunities, adjusting engagement strategies to improve customer health, resilience, and long-term partnership
Drive sustained consumption growth and usage excellence by orchestrating Success Programs, digital delivery motions, and scale resources
Identify barriers to adoption and value realization and lead cross-functional alignment to remove blockers
Partner closely with sales, support, engineering, and partners to deliver a cohesive, outcome-focused customer experience
Demonstrate strong operational rigor, including accurate customer health management, forecasting, risk identification, and executive-ready reporting
Lead structured governance rhythms such as success plan reviews, operational checkpoints, and stakeholder reviews
Use data, insights, and signals to prioritize effort and focus on the highest-impact activities for both customer and Microsoft outcomes

Fulltime

Principal Customer Success Manager

We are looking for a Principal Customer Success Manager to join our Customer Exp...

Location

Spain , Madrid

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
6+ years in a client-facing role within a CSM role for strategic customers
Proven success and genuine enthusiasm for working directly with large customer and executives
Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Strategic customers including Fortune 500 companies
Experience coordinating, hosting, and leading strategic meetings with C level executives
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Experience navigating B2B Enterprise SaaS solutions with an enthusiasm for technology
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the lifecycle of our largest customers
Elevate our operational components of how we deliver towards our customers
Act as the primary contact and sherpa to help your customers navigate OneTrust cross-departmentally to provide product guidance
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver quarterly business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Principal Customer Success Manager

Staffbase is looking for a Principal Customer Success Manager to join our team i...

Location

United States , New York

Salary:

140000.00 - 160000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
Strong communication and interpersonal skills
able to influence senior stakeholders and coach IC teams on comms best practices
Experience collaborating globally across business units and leadership levels
Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
Experience growing and retaining customers
Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
Self-motivated with a growth mindset and a strong sense of ownership
Experience with cross-functional collaboration and account planning in enterprise environments

Job Responsibility

Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Associate Principal, Customer Success

GlobalData Healthcare operates an intelligence platform that empowers leaders to...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Substantial experience (typically 7+ years) in Customer Success, Account Management, or strategic client management within a B2B data, intelligence, analytics, SaaS, or professional-services environment
A demonstrable track record of owning and growing high-value enterprise relationships and personally carrying retention/renewal accountability
Domain knowledge of the pharmaceutical, biotech, medical device, or wider life sciences sector
Experience managing C-suite and senior stakeholder relationships in complex, multi-stakeholder organisations
Commercial acumen — confident discussing value, ROI, and renewal commercials, and partnering with Sales on expansion
Experience coaching or leading other CS / account professionals, formally or informally

Job Responsibility

Own the most strategic Majors relationships — act as the senior point of contact and trusted advisor to C-suite and senior decision-makers across a concentrated portfolio of high-ARR accounts
Build and execute strategic account plans — develop multi-year value and growth roadmaps for each named account, mapping stakeholders, use cases, risks, and white-space opportunity
Protect and grow ARR — own renewal and retention outcomes for the Majors book, driving Value Retention Rate (VRR) and Volume Renewal Rate while partnering with Account Management on upsell and cross-sell
De-risk renewals early — identify at-risk accounts through leading indicators (usage, sentiment, LOR), and lead structured re-onboarding and save interventions well ahead of the renewal window
Drive the full lifecycle — Sign → Onboard → Embed → Renew — ensuring every Majors account reaches deep, sticky adoption within the first 90 days and sustains it thereafter
Embed measurable value — connect GlobalData’s intelligence to client workflows and business outcomes, and capture proof of value through Likelihood-to-Renew (LOR) scoring and documented impact
Lead the Majors CS pod — coach, mentor, and set quality standards for Senior Customer Success Executives, modelling best-practice account leadership
Partner cross-functionally — work closely with Sales, Account Management, Product, and Analyst teams to resolve escalations and channel client needs into the business
Maintain a single source of truth — keep account health, risk, and activity current in Planhat and Salesforce, ensuring accurate forecasting of renewals
Surface intelligence — analyse usage and conversation data (e.g. via Gong) to identify churn drivers, expansion signals, and competitive/AI-displacement threats, feeding insight back to leadership

What we offer

health
finances
fitness
travel
tech

Fulltime

Customer Success Manager

Radancy is the global leader in talent acquisition software, helping employers a...

Location

United States , San Jose

Salary:

75000.00 - 85000.00 USD / Year

Radancy

Expiration Date

Until further notice

Requirements

4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelor's degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued

Job Responsibility

Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

What we offer

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Fulltime

Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

Principal Customer Experience Program Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusi...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ years of experience reading or writing code (e.g., sample applications, learning projects, product demonstrations, documentation)
3+ years experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Develop and execute Supportability strategic and roadmap to make Azure the most stable, reliable, and performant cloud
Influence product investment in Supportability and provide technical leadership for engineers across multiple teams
Define what success looks like, how we measure it, and how we get there
Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews
Apply systems thinking and standards approach to solve problems at scale, and through automation
Foster a healthy and inclusive team environment
Embody our Culture and Values

Fulltime

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Principal Customer Success Account Manager

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