Principal Customer Solutions Engineering

• Own the end‑to‑end strategy, technical architecture, and operational health of first‑party supply and demand integrations across the Microsoft Monetize platform, spanning display, native, and video, with accountability for scale, performance, and long‑term marketplace sustainability
• Set the technical and operational strategy for supply configuration and policy enforcement, defining standards for publisher setup, inventory packaging, demand eligibility, and governance to ensure consistency, quality, and monetization efficiency at scale
• Lead onboarding and lifecycle management for first‑ and third‑party demand and supply partners, establishing integration requirements, certification criteria, and quality bars across OpenRTB, creative compliance, and auction behavior to protect marketplace integrity
• Serve as the senior escalation point for complex monetization, delivery, and reporting issues, driving root‑cause analysis across configuration, bid traffic, and marketplace dynamics, and influencing platform or policy changes where systemic gaps exist
• Partner deeply with senior stakeholders across Microsoft Advertising, Gaming, MSN, Outlook, and Sales to translate business priorities into platform strategy, ensuring technical execution aligns with revenue goals, publisher experience, and long‑term monetization roadmaps
• Define and drive scalable operating models for supply management, providing strategic guidance, documentation, and frameworks that enable teams and partners to execute consistently while reducing operational friction and dependency on bespoke support
• Identify and lead cross‑platform operational improvements, surfacing structural gaps, influencing product and engineering roadmaps, and establishing best practices for first‑party monetization and supply optimization
• Leverage data, experimentation, and marketplace insights to shape strategy, analyzing supply performance, delivery trends, and monetization outcomes to inform configuration standards, prioritization decisions, and investment tradeoffs
• Drive program leadership across complex, cross‑functional initiatives, setting vision and success metrics, aligning stakeholders, managing dependencies, and ensuring disciplined execution across 1P supply and monetization workstreams

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
• 4+ years of customer-facing experience
• 5+ year(s) experience managing cross-functional and/or cross-team projects
• 5+ years working in web analytics, big data, data science, preferably with ads platform and experimentation technologies
• 3+ years experience in programming languages such as C, C#, C++, ASP.NET, Javascript
• 5+ years experience in database querying using SQL
• 5+ years experience with data analytics tools like R, Python, Excel, Tableau, SAS, or similar applications
• 5+ years working in Ad Tech OR equivalent experience
• Data driven and problem solving skills
• Ad Tech fundamentals
• Core Competencies and problem solving qualities
• Technical publisher set-up and priorities
• Real world discussion re: performance challenges

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 12+ years experience in technical program/product management, coding, software development/delivery work or internship experience OR equivalent experience