Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking a Principal Customer Experience Program Manager to lead where impact matters most: deeply understanding customers, learning from their experiences, and translating those insights into product and go-to-market improvements that drive wins and long-term success. This role requires going deep with customers, particularly must-win and switcher accounts, to understand their end-to-end journeys, uncover friction, and establish tight feedback loops that raise the bar for Microsoft 365. You will operate at the intersection of customers, product engineering, field sales, external partners, and internal stakeholders, driving high-impact motions that accelerate the path from competitive displacement to rapid deployment, adoption, and durable value realization.