Job Description:
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. The Customer Experience Engineering (CxE) CARE organization is a foundational part of Microsoft Security’s mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success—guided by a deep commitment to innovation. Our Mission Critical Services (MCS) for Microsoft Security Cloud offering is scaling globally. We are seeking a Principal Customer Experience Engineer who can operate across the full engagement lifecycle—from CISO/Executive pre-sales conversations through delivery ownership to driving program-level improvements to join our team. This role will work partner with field sellers throughout the pre- and post sales process to architect the right level offerings to ensure success with Microsoft Security portfolio. This role focuses on solution architecture, onboarding, delivery, and program improvements. The candidate is a principal‑level technical leader who is a systems thinker who thrives on the intersection of business and technology, pre‑sales architecture, operational rigor, technical depth and cross‑functional influence. They are comfortable operating at the intersection of Sales, Account Teams, Delivery, and Engineering, and they bring a track record of turning complex, ambiguous motions into repeatable, scalable operating models. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
