Principal Customer Experience Advocate Jobs

Esker France

Location:
United States, Middleton

Category:
Customer Service

Contract Type:
Not provided

Salary:

98800.00 - 117000.00 USD / Year

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Job Description:

The Principal Customer Experience Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ large, global customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Principal Customer Experience Advocate support all Esker platforms and tackle the most technically complex accounts.

Job Responsibility:

Learn how assigned accounts use Esker solutions
maintain advanced product knowledge across all Esker solutions
use product knowledge and customer familiarity to creatively help customers maximize process efficiency
Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services while strengthening customer relationships
Meet commitments according to the appropriate Customer Experience Engagement Program
maintain customer interaction and task assignment documentation, while setting an example of efficiency and professionalism for team
Work with internal support and Professional Services teams to address customer needs
troubleshoot issues that arise in the course of configuring solutions
Help team members with the most technically complex cases while using previous experience and organizational knowledge
Reach out and collect feedback from assigned accounts
anticipate customer needs and take steps to proactively meet requests
share feedback with relevant teams to improve the customer experience and influence future product releases
Perform complex configuration changes
create and execute test cases
Measure customer analytics of complex installations
prepare quarterly reports and lead business reviews with book of business
Discuss, coordinate and lead skill building and development initiatives to educate team members, Customer Experience subsidiaries and/or Partners
Lead definition and implementation of projects and change initiatives
set an example of flexibility and change adoption
Communicate progress on projects and changes that affect the work of other team members

Requirements:

Bachelor's degree or equivalent experience in lieu of degree
5+ years in customer service, customer training, or account management
2+ years as a people leader or lead on an Accounts Receivable department/team
Experience performing or overseeing collections, cash application, customer credit decisions, and customer claims or deductions
Demonstrated ability to manage multiple advanced, complex global customer accounts
Experience with tracking Accounts Receivable KPI’s and reporting them upward in the organization

Nice to have:

Experience leading a financial business transformation to automate Account Receivable functions
Significant experience using Salesforce or another ERP platform
Strong Microsoft Office product experience
Advanced technical aptitude to perform configurations
Superior professional communication
Superior time management skills
Resourcefulness and problem solving
Work in a professional team setting
Ability to travel up to 5% of working hours

What we offer:

Student loan repayment assistance
Flexible work schedule, summer hours, and work from home options
Profit sharing options
Paid time off for community outreach and volunteer opportunities
Yearly stipend for employee wellness, hobbies, or educational activities
Dog-friendly work environment
Competitive salary and benefits package

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Customer Experience Advocate