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Principal Customer Engagement PM/Engineer

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Microsoft Corporation

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Location:
United Kingdom , Cambridge

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Azure Edge + Platform brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure, Edge & Devices, and Microsoft’s customers worldwide. The Digital Operations Customer Acceleration Team works to increase customer adoption via direct customer engagements and improve customer value by reducing the distance of every engineering employee from our customers, increasing their understanding, empathy, and customer commitment. As Customer Engagement Program Management professional in the Digital Operations team, you will lead strategic customer engagements to identify blockers and work with product teams on actionable product feedback. You will be the technical architect to accelerate deployments and scaling customer adoption Azure IoT products. This opportunity will allow you to develop deep business acumen, grow your technical skills in actual customer use cases, and lead programs.

Job Responsibility:

  • Customer Acceleration & Satisfaction: Drive customer acceleration by identifying blockers, reassessing project scopes, validating conditions of success, and capturing feedback to inform future deployments
  • Customer-Centric Solutioning: Independently engage with customers to understand their needs, map Microsoft solutions to their use cases
  • Technical Leadership & Architecture: Act as a technical architect, driving complex end-to-end solutions, resolving issues, and collaborating across engineering, support, and sales to drive product adoption and customer success
  • Product & Service Enhancement: Support engineering with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps
  • Strategic Enablement & Evangelism: Develop and deliver training content, best practices, and internal learning sessions
  • contribute to presentations
  • advise junior colleagues on synthesizing feedback for scalable impact
  • Cross-Functional Collaboration: Support engineering and sales teams with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND extensive experience in engineering, product/technical program management, data analysis, or product development or equivalent experience
  • Customer engagement with proven track records in relationship management and edge+cloud architecture work
  • Experience in industrial sectors like manufacturing, energy or equivalent experience
  • Experience with protocols, data modeling, Kubernetes, device management or adjacent technologies

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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