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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Principal Cloud Solution Architect

United States, Multiple Locations 130900.00 - 251900.00 USD / Year · Job Posted February 16, 2026
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Job Description

We are looking for a Principal Cloud Solution Architect, specializing in AI Business Solutions, who is passionate about driving our customers’ AI transformation on the Microsoft platform. This role will be part of the Global Solution Architecture team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.

Job Responsibility

  • Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal
  • Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand M365 Copilot and Agents value proposition
  • Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise
  • Lead business & technical conversations with customers to drive value from their MS investments
  • Deliver all work according to MS best practices & policies and using repeatable IP
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey
  • Embody our culture and values

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Microsoft is unable to sponsor a work visa for this role
  • 8+ years experience working in a customer-facing role
  • 8+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Mandatory hands on experience in AI agents development and Copilot Studio
  • Ability to engage with CxO, business and technical decision makers

Nice to have

  • Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years experience
  • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience
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