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Principal Cloud Managed Services Engineer

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NTT DATA

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Job Description:

The Principal Cloud Managed Services Engineer is a pivotal role responsible for designing, implementing, and managing complex cloud solutions for clients. This position requires extensive experience in cloud technologies and managed services, with a focus on optimizing performance and ensuring compliance with security standards. Candidates should possess a bachelor's degree in Information Technology or Computing and relevant certifications. Strong problem-solving, interpersonal, and project management skills are essential for success in this role.

Job Responsibility:

  • Creates and maintains the Cloud-based Infrastructure of managed service to clients
  • Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions
  • Provides consultancy support where fourth-line engineer teams were unable to resolve the problem
  • Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
  • Acts as emergency support contact as needed, for critical client and business-impacting issues
  • Communicates with other teams and clients for extending support
  • Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives
  • Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards
  • Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively
  • Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards
  • Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues
  • Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements
  • Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures
  • Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency
  • Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests

Requirements:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided
  • Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization, VMware Certified Specialist – Cloud Provider, VMware Site Recovery Manager: Install, Configure, Manage, Microsoft Certified: Azure Architect Expert, AWS Certified: Solutions Architect Associate, Veeam Certified Engineer (VMCE), Rubrik Certified Systems Administrator, Zerto, pure, vxrail, Google Cloud Platform (gcp), Oracle Cloud Infrastructure (oci)
  • Extended Managed Services experience
  • Extended knowledge and experience in ticketing tools, preferably Service Now
  • Extended experience working in multiple large Global Enterprise client outsourcing projects
  • Extended vendor management experience
  • Extended in-depth experience and understanding of the IT industry and standards for IT service management
  • Extended experience in more than one area of expertise
  • Extended experience across Emerging technology and trends impacting IT operations
  • Extended experience in designing, implementing, and managing complex enterprise cloud solutions
  • Excellent problem-solving skills
  • In-depth knowledge of cloud technologies
  • Excellent understanding of managed services concepts
  • Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting
  • Demonstrates leadership skills, with effective communication and interpersonal skills
  • Project management skills and the ability to handle multiple tasks and priorities effectively
  • Excellent scripting/programming skills
  • Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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