Principal Business Systems Analyst

• Develop and maintain an understanding of the processes, goals, requirements and issues related to Bright Horizons’ operational lines of business and supporting systems
• Support project and enhancement requests in the Bright Horizon Full-Service Bright Star & Family Information Systems (FIC) applications and associated integrations
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Drive the development of a master test plan with the QE team that traces business requirements throughout the SDLC
• Work with Application Support, Training, Implementation, QE, and development in a business analysis capacity both reactively and proactively
• Organize and lead projects from inception to execution including creating and managing task list, project schedule, budget etc.
• Work effectively with vendors to fully scope and estimate initiatives
• Assist technical team through design, code, test and deploy to ensure any issues are resolved
• Approves requirements for partner scrum teams, identifies prioritization and approach of end to end execution
• Reviews end user feedback and directs incorporation back into solution design and development
• Ensure timeliness performance analysis of systems and processes to assist with business decisions
• Partner with business leaders to gather business insights, understand business problems to solve key customer pain points
• Work with key stakeholders to identify and evaluate key success metrics
• Define MVP experiences, create learning plans, quickly test, measure, and iterate based on outcomes
• Create visibility in partnership with business leaders into long term roadmaps, progress, demos, and KPI’s
• Identify opportunities to accomplish project goals in the most efficient and cost-effective manner
• Collaborate with business stakeholders to fully understand, define and document business requirements
• Drive and challenge business users on their assumptions of how they will successfully execute their plans
• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project
• Serve as a liaison between business stakeholders and technical teams
• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle
• Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails
• Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps
• Ensure that response and resolution times meet SLAs and user needs
• Proactively suggest ways that the support offering can be continuously improved
• Facilitate cross-functional project team meetings effectively and efficiently
• Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
• Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements
• Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience
• Resolve and/or escalate issues in a timely fashion
• Communicates difficult/sensitive information tactfully
• Consistently acknowledges and appreciates each team member's contributions
• Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources

• Bachelor's Degree required, 5 minimum additional years of experience would be considered in lieu of the applicable degree
• 7 years of relevant experience required as System analyst / Business Analyst with technical background or Product Manager experience is needed for this role
• Strong Knowledge on Databases
• Strong analytical skills and data driven mindset
• Experience building and driving a durable roadmap and ability to decompose it into requirements across enterprise platforms and operational processes
• Ability to balance short and long term solutions and relentlessly prioritize the most critical work
• Experience and great track record of partnering with engineering teams in an agile development environment, with experience driving grooming, planning and capacity planning
• Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively
• Deep customer empathy (internal/external) and curiosity
• Outstanding communication skills (written/verbal), presentation and facilitation skills
• Proficiency in SQL server and ability to conduct SQL queries against relational databases
• Working knowledge of project planning and sprint models
• Proven experience defining and supporting end-to-end system integrations across internal platforms and third-party vendors
• Strong understanding of RESTful APIs, including request/response models, data contracts, versioning, and error handling
• Familiarity with asynchronous and event-driven architectures, including messaging platforms such as Azure Service Bus (ASB) or equivalent
• Ability to define and document data integration requirements, data flow and transformation rules
• Experience collaborating with engineering teams on integration design decisions
• Working knowledge of cloud-based and SaaS platforms and how enterprise systems integrate within cloud ecosystems
• Understanding of data privacy, security, and compliance considerations when working with customer data and external integrations

Master's Degree preferred

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• This position is also eligible for a bonus