Principal, Business Operations and Strategy

• Lead 1 to 3 high-impact cross-functional projects each quarter
• Translate ambiguous problems into structured plans with clear success metrics
• Align stakeholders across Ops, Revenue, Product, Finance, and Enablement
• Stand up new processes or capabilities and transition them to long-term owners
• Identify and evaluate new service offerings, customer segments, and partnership opportunities
• Analyze market, customer, and performance data to uncover growth levers
• Build business cases and run pilots to test and scale new initiatives
• Track growth metrics and incorporate learnings into future plans
• Diagnose workflow bottlenecks and design scalable, efficient processes
• Implement operational enhancements and drive adoption across teams
• Lead root-cause analyses and establish repeatable, reliable processes
• Maintain and communicate a prioritized initiative roadmap
• Assess opportunities based on impact, feasibility, and alignment to goals
• Provide regular updates and trade-off recommendations to leadership
• Adjust priorities as business needs and insights evolve

• 7+ years of professional experience, ideally in consulting, corporate strategy, business operations, or a high-growth startup
• Experience operating in fast-paced, ambiguous environments with a blend of strategy and execution
• Advanced Excel + SQL proficiency
• Familiarity with modern BI tools (Tableau, Looker, PBI)
• Ability to quantify impact and build ROI cases for initiatives
• Self-directed problem solver with strong first-principles and design thinking mindset
• Proven ability to manage multiple projects, make clear decisions, and deliver results in fast-paced environments
• Skilled in process mapping and scalable system design
• Lean Six Sigma experience a plus
• Strong communicator who influences across levels and presents effectively to executives
• Brings stakeholders along efficiently, creating clarity without over-indexing on consensus
• Balances strategic thinking with hands-on execution and a high bar for quality
• Intellectually curious, adaptable, and collaborative
• thrives in ambiguity and moves fast with precision

Lean Six Sigma experience