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Serve as a top subject matter expert leading the strategy and execution of large-scale account migration and data transformation programs
Define and drive end-to-end migration strategy, including data conversion, mapping, validation, reconciliation, and cutover planning
Lead resolution of the most complex challenges related to data integrity, platform transitions, customer account onboarding, and operational readiness
Deliver long-term, large-scale transformation solutions that enhance servicing capabilities, data quality, and operational efficiency
Oversee and coordinate cross-functional execution across Technology, Data, Operations, Risk, Compliance, and third-party partners
Establish and lead program governance, including executive steering committees, decision frameworks, and escalation management
Evaluate program effectiveness by assessing root cause, financial impact, customer impact, and risk exposure, and provide updates to executive leadership
Drive data accuracy and reconciliation standards, ensuring migrated data meets quality, regulatory, and business requirements
Ensure alignment with regulatory expectations, risk management frameworks, and audit requirements, including control design and execution
Influence and align senior leaders across multiple lines of business to drive timely decision-making and issue resolution
Lead post-migration stabilization and optimization efforts, including defect remediation, process improvements, and lessons learned
Provide thought leadership on migration best practices, data transformation strategies, and future-state operating models
Requirements:
10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience managing large transformation programs
Deep experience with account migrations, platform conversions, or servicing system transformations within financial services or auto finance
Strong expertise in data migration processes, including mapping, conversion, reconciliation, and data validation
Proven ability to lead high-risk, highly visible programs with enterprise-wide impact
Experience working in regulated environments, with strong understanding of Risk, Compliance, and Audit requirements
Advanced stakeholder management skills, with ability to influence executive leadership and drive alignment across complex organizations
Strong program governance and large-scale initiative structuring capabilities
Exceptional analytical and problem-solving skills with attention to detail
Ability to operate effectively in a fast-paced, high-pressure environment with tight deadlines
Excellent communication skills, including executive-level presentations and storytelling
Experience managing in a highly matrixed organization without direct authority
Ability to travel up to 35% of the time
This position offers a hybrid work schedule
What we offer:
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance