Principal Brand Marketing Manager

Intercom is looking for a Principal-level Brand Marketing Manager with deep expertise in brand advertising and media strategy to help shape how the world experiences our brand. This role owns the end-to-end development of high-impact brand campaigns, from insight and strategy through media planning, launch, and performance storytelling. You’ll lead Intercom’s brand media program, determining where and how we show up across channels like CTV, OOH, audio, publishers, display, and paid social—and ensuring every placement works harder to drive awareness, consideration, and long-term brand impact.