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NTT DATA Logo NTT DATA · IT - Software Development

Principal Bpo Solution Architect Dach

Germany, Frankfurt · Job Posted May 15, 2026
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Job Description

In this Senior role, you will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms and will act as the bridge between client stakeholders, product teams and engineers. Furthermore, you will map current-state operations and co-create the future-state AI-native architecture - helping to solution new deals as part of our growth agenda for BPO/BPS within NTT DATA.

Job Responsibility

  • Understand client workflows (e.g. claims, lending, KYC) and pain points
  • Architect AI-native solutions leveraging modular agentic platforms
  • Define data and process models in collaboration with ontology and ML teams
  • Drive roadmap alignment between domain priorities and tech capabilities
  • Present solutions to C-level stakeholders and drive adoption
  • Work closely together with the Sales team in Germany and Solution team members globally to solution deals

Requirements

  • Multiple years of experience in Solution Architecture, specifically within BPO/BPS
  • Strong understanding of digital transformation and BPO/BPS
  • Presale experience of solutioning deals (size of $5 Million to $25 Million) from start to finish
  • Industry knowledge in BFSI, Insurance or Retail
  • Experience in designing automation workflows or BPaaS models
  • Excellent client-facing communication and executive storytelling skills
  • Familiarity with AI/ML concepts, even if not hands-on
  • Excellent German and English language skills, both spoken and written

What we offer

  • Competitive salary
  • Health and wellbeing are our priority
  • Comprehensive, locally competitive benefits package
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