Principal Atlassian Consultant

• Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
• Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
• Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
• Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
• Client Engagement & Leadership: Serve as the primary client contact, managing expectations, communications, and measurable outcomes
• Support presales and proposal development by contributing technical insight and delivery strategy
• Coach, mentor, and elevate less senior consultants
• foster knowledge sharing within Modus’s Atlassian practice
• Represent Modus Create as a thought leader through webinars, conferences, or community contributions

• 7+ years of consulting or enterprise Atlassian administration experience
• Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
• Proven success in leading migrations, process transformations, or enterprise implementations
• Strong organizational skills and ability to manage multiple parallel engagements
• Exceptional written, verbal, and virtual facilitation skills
• Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred
• Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
• Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
• Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
• Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
• Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
• Understanding of Cloud architecture, data residency, and governance best practices
• Working knowledge of SSO/SAML, identity management, and IdPs such as Okta, Azure AD, and Atlassian Guard
• Deep understanding of Agile frameworks, DevOps, and project management practices, with the ability to advise clients on process optimization—not just tool configuration
• Expertise in configuring Jira for Scaled Agile (SAFe, LeSS, Scrum@Scale), Portfolio Management, and Value Stream Management initiatives
• Ability to translate complex client processes into clear, actionable Jira/Confluence configurations
• Strong understanding of CI/CD pipelines and developer ecosystem integrations (e.g., GitHub, GitLab, Bitbucket, Jenkins, CircleCI, SonarQube)
• Ability to design traceable workflows from code commit through release, integrating development and operations teams via Atlassian tools
• Familiarity with developer experience metrics and productivity automation
• Familiarity with Atlassian Intelligence, Rovo agents, and generative AI tools such as Claude, GitHub Copilot, Cursor, ChatGPT, and others
• Ability to design and advise on AI-augmented consulting practices—automating documentation, release notes, or Confluence content quality audits using AI
• Passion for exploring how emerging AI tools enhance delivery velocity, governance, and collaboration
• Overlap with the US Eastern TimeZone daily is expected
• Reliable high-speed internet is a must

Bonus: experience with scripting (Groovy, Python, REST APIs) and third-party integrations

• Remote work with flexible working hours
• Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
• Employee Referral Program
• Client Referral Program
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role