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The CAM team manages the Capital One relationship with our payment network partners: Visa, Mastercard and Discover. We manage our contract negotiations with the networks, including those for new issuance, new product development, tech development, research initiatives, cardholder benefits, and others. The team serves as the liaison between the payment networks and the various lines of business within Capital One, including Consumer Card, Business Cards & Payments (BC&P), Retail Bank, Canada, and the UK. The team partners horizontally with teams in Fraud, Authorizations, Emerging Payments, ESM, and Channels to ensure Capital One complies with network business requirements, developments, and mandates or network rules. Finally, the team works to optimize network economics from the perspective of fees, incentives, and interchange to maximize cardholder experiences and corporate financial performance.
Job Responsibility:
Support new and ongoing BC&P strategies that align with the Networks
Be a key contributor to CAM strategy and intent, coordinating execution and delivery of campaigns in partnership with various fulfillment partners and a complex relationship matrix
Help identify operational needs to support interactions and escalations
Balance internal and external priorities and resource challenges
Seek to continuously improve the execution of projects with degrees of operational complexity
Demonstrate flexibility to adjust to changing demands
Document key activities to fulfill audit and risk functions
Requirements:
High school diploma, GED or equivalent certification
At least 4 years of experience in process or project management in the financial services industry
Nice to have:
Bachelor’s Degree or Military Experience
7+ years of Financial Services Experience
1+ years of process documentation experience
PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being