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We are currently seeking a Product Designer to join our Card Servicing Experience design team. We design the experiences and tools that help our servicing associates help our customers, or help our customers help themselves. The work we do ensures customers can easily navigate any question or problem they have along their journey with us, no matter which path they follow. This Product Designer will combine their craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. You will oversee work on our agent platform and its associated design system and governance processes – ensuring that when we expand our product feature set, we do so in a methodical, systematic way.
Job Responsibility:
Leverage deep expertise in product design and skills across interaction, visual and service design
Apply a deep understanding of Figma's advanced design system features to build and maintain components
Champion the customer through the design process
Understand and apply business and customer strategy
Actively build an understanding of the potential of tech and data capabilities
Foster relationships with partners
Collaborate with designers across various teams
Partner, mentor and teach other designers
Partner with Product Owners to prioritize roadmaps
Collaborate with our Tech team
Perform Quality Assurance (QA) on the technical build
Present work to audiences across levels and job functions
Through governance, provide action-oriented guidance
Share important announcements to the community
Requirements:
At least 3 years of experience in a Product Design role
At least 3 years of experience with design and prototyping tools, such as Figma
Experience leading a design system
Nice to have:
At least 4 years of experience in a Product Design role
At least 4 years of experience with design and prototyping tools, such as Figma
At least 4 years of experience collaborating with product, tech and business partners
At least 4 years of experience working with an established design system
Experience working in heavily regulated, data heavy problem spaces
What we offer:
performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being