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Principal Associate, Learning Experience Designer

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Capital One

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Location:
United States , Richmond ▼

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

98900.00 - 124300.00 USD / Year
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Job Description:

Capital One’s Enterprise Learning & Development team is seeking an instructional designer to serve as a visionary architect for our most complex enterprise solutions. This is an interdisciplinary role that treats learning as a product. By merging the rigor of instructional design with learning experience design principles and powerful storytelling, you will craft holistic experiences that drive measurable behavioral change. You’ll act as a bridge between business intent and associate excellence, using a data-driven, iterative approach to solve complex challenges in a fast-paced environment.

Job Responsibility:

  • Serve as a visionary architect for complex enterprise learning solutions
  • Influence business intent and craft holistic learning experiences that drive measurable behavioral change
  • Act as a bridge between business intent and associate excellence using a data-driven, iterative approach
  • Make strategic design recommendations that elevate learning for audiences of all levels
  • Drive impact for the broader L&D team by innovating processes and setting standards for design excellence
  • Manage high-complexity portfolios containing multiple learning solutions
  • Provide expert guidance on the best learning modality (e.g., immersive e-Learning, executive workshops, digital job aids)
  • Leverage UX/UI principles and storytelling to design for the learner’s journey
  • Craft learning objectives and design experiences that help associates create positive business impact
  • Identify efficiencies and introduce emerging technologies to elevate the team’s output
  • Design sophisticated, high-stakes experiences tailored for associates, leadership, and executive audiences
  • Champion an MVP-first mindset, using rapid prototyping and feedback loops
  • Balance immediate project needs with long-term scalability of the learning ecosystem
  • Use defined metrics to prove designs move the needle on real-world performance
  • Partner with project leads, peer designers, consultants, SMEs, and multimedia teams to translate complex content into structured, actionable learning
  • Serve as an expert learning practitioner who independently owns and manages the design, development, and delivery of learning solutions autonomously
  • Act as a catalyst for the team, defining best practices and identifying efficiencies
  • Have a mentorship mindset and elevate those around by sharing best practices for design excellence

Requirements:

  • Bachelor’s degree or military experience
  • At least 3 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
  • At least 2 years of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning courseware

Nice to have:

  • 5+ years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
  • 1+ year of experience with mobile content creation/curation and delivery
  • 1+ year of experience using multimedia tools (Adobe Premiere, Camtasia or similar)
  • 1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Illustrator or similar)
  • 1+ year of experience in project management
What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
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