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Principal Associate, Issues & Crisis Communications

United States, McLean, Virginia Employment contract 98900.00 - 124300.00 USD / Year · Job Posted April 23, 2026
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Job Description

Principal Associate, Issues & Crisis Communications. Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. The full-spectrum Capital One Global Enterprise Communications team is responsible for all aspects of the company's communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full-service content and creative storytelling team that brings the story of Capital One to life on internal and external channels. We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within Global Enterprise Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One. We are seeking talented individuals to join our growing Communications team. This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem-solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential. About the Role: As a Principal Associate on the Global Enterprise Communications team, you will focus on the execution of communication programs that align with Capital One's brand strategy and business goals. Working across teams, you'll help deliver impactful campaigns and foster strong relationships with key stakeholders.

Job Responsibility

  • Assist in the development and execution of communication campaigns under the guidance of senior team members
  • Collaborate with internal and external stakeholders to execute program elements
  • Stay informed about industry trends to inform and enhance communication strategies
  • Support issues and incident response across designated focus areas, consulting on emerging issues and partnering with intelligence teams on benchmarking and research
  • Support media relations and business development due diligence, providing project management for enterprise reputation initiatives

Requirements

  • At least 3 years of communications experience
  • Bachelor's degree or military experience

Nice to have

Public relations or communications experience in financial services, technology, or consumer brands

What we offer

  • Performance based incentive compensation
  • cash bonus(es)
  • long term incentives (LTI)
  • health benefits
  • financial benefits
  • other benefits

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