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Help us deliver like never before Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. We're looking for a Principal Architect – Workplace Technology Experience & Enterprise Service Management (WTE & ESM) to provide domain-level architecture leadership across Australia Post's workplace technology landscape, shaping how employees securely access devices, collaboration tools, productivity platforms and IT services. Reporting to the Head of Engineering & Technology Architecture, you'll bridge strategy and delivery, owning the roadmap, standards and reference architectures across workplace and ServiceNow-based ESM domains, while driving alignment to the Post30 strategy and accelerating value for every team through modern, scalable and future-ready technology experiences. A great opportunity to shape how enterprise priorities are translated into delivery outcomes, influence investment decisions at scale, and play a pivotal role in enabling strategic execution across Australia Post.
Job Responsibility
Own and maintain the WTE and ESM architecture roadmaps, ensuring alignment with E&TA strategy, and the endorsed WTE Strategy, translating strategic intent into actionable architecture decisions and technology investments
Lead the Microsoft 365 architecture strategy, including Copilot adoption, licensing optimisation, data lifecycle management, and productivity platform evolution, ensuring Australia Post maximises value from its Microsoft investment while maintaining security and compliance
Own the Enterprise Service Management architecture anchored on ServiceNow, driving platform evolution aligned to the vendor roadmap, including ITSM maturity, SAM hub integration, AI-powered service desk capabilities, and CMDB governance
Define and govern workplace technology standards, reference architectures, and patterns across end-user computing, device management (Intune, Workspace One), collaboration (Teams/Viva), print services, telephony, and retail/field technology, ensuring consistency across corporate and frontline environments
Evaluate and provide architectural recommendations on emerging workplace technologies, vendor consolidation opportunities, and strategic procurement decisions, contributing to capital planning and business case development
Requirements
Deep experience across workplace technology, end-user computing, collaboration platforms and IT service management in complex, large-scale environments
proven track record as a principal or lead architect, owning technology roadmaps, reference architectures and standards across modern workplace domains, including Microsoft 365 and ITSM platforms
strong people leadership
deep expertise across the Microsoft 365 ecosystem, ServiceNow and evolving workplace trends
What we offer
Career Development: opportunities for professional growth and development
Work-Life Balance: flexible working arrangements
Employee Wellbeing: resources and support for a healthy and safe work environment