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Help us deliver like never before - Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. We're looking for a Principal Architect – Workplace Technology Experience & Enterprise Service Management (WTE & ESM) to provide domain-level architecture leadership across Australia Post's workplace technology landscape, shaping how employees securely access devices, collaboration tools, productivity platforms and IT services. Reporting to the Head of Engineering & Technology Architecture, you'll bridge strategy and delivery, owning the roadmap, standards and reference architectures across workplace and ServiceNow-based ESM domains, while driving alignment to the Post30 strategy and accelerating value for every team through modern, scalable and future-ready technology experiences.
Job Responsibility
Own and maintain the WTE and ESM architecture roadmaps, ensuring alignment with E&TA strategy and the endorsed WTE Strategy
Lead the Microsoft 365 architecture strategy, including Copilot adoption, licensing optimisation, data lifecycle management, and productivity platform evolution
Own the Enterprise Service Management architecture anchored on ServiceNow, driving platform evolution aligned to the vendor roadmap
Define and govern workplace technology standards, reference architectures, and patterns across end-user computing, device management (Intune, Workspace One), collaboration (Teams/Viva), print services, telephony, and retail/field technology
Evaluate and provide architectural recommendations on emerging workplace technologies, vendor consolidation opportunities, and strategic procurement decisions
Requirements
Deep experience across workplace technology, end-user computing, collaboration platforms and IT service management in complex, large-scale environments
Proven track record as a principal or lead architect, owning technology roadmaps, reference architectures and standards across modern workplace domains, including Microsoft 365 and ITSM platforms
Equally comfortable operating at a senior stakeholder level as guiding solution architects and teams, combining strong people leadership with hands-on technical credibility
Deep expertise across the Microsoft 365 ecosystem, ServiceNow and evolving workplace trends, from zero-trust security to AI-assisted support