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Principal Analyst I – Customer Identity Access Management

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Software Resources

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Location:
United States , Phoenix

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for a hybrid Principal Analyst I – Customer Identity Access Management (Contractor) in Phoenix, AZ. 4 days on-site, Friday's remote. This is a 6+ month contract assignment with the potential to extend and/or possibly convert to perm for the right person.

Job Responsibility:

  • Manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management
  • Bridge business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank's digital strategy and customer trust objectives
  • Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards
  • Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements
  • Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing
  • Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support
  • Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams
  • Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols
  • Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions
  • Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.

Requirements:

  • 8+ years of related experience
  • Bachelor's degree in a related field required
  • Previous leadership experience preferred
  • Advanced knowledge of general Financial Services or Banking is preferred
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
  • Experience working as an SME across one or two domains or functional areas
  • Advanced speaking and writing communication skills
  • Demonstrated expertise in the implementation of CIAM or IAM solutions, including integration of external platforms and overseeing end-to-end deployment
  • Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards
  • Experience in administering user lifecycle processes, including onboarding, offboarding, and access reviews
  • Familiar with application onboarding and policy enforcement for identity and access
  • Skilled in maintaining compliance with organizational policies and regulatory security standards
  • Capable of using CIAM platform tools and portals to manage configurations, monitor logs, and handle support issues
  • Strong documentation and process adherence abilities
  • Excellent communication skills, with experience collaborating effectively across all levels of internal teams (business units, IT operations, etc.) and with external vendors, sales representatives, technology partners, and implementation consultants
  • Deep understanding and hands-on application of Software Development Life Cycle (SDLC) methodologies and change management protocols
  • Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues
  • Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across banking platforms
  • Advanced proficiency in collaboration and workstream management tools, such as Azure DevOps (ADO) and Confluence, for project coordination, tracking, and documentation
  • Excellent skills in problem recognition, attention to detail, prioritization, and proactively driving process improvements
  • Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles
  • Occasional travel required.
What we offer:
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D

Additional Information:

Job Posted:
January 08, 2026

Work Type:
Hybrid work
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