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The Muse Logo The Muse · IT - Software Development

Principal Analyst, Customer Insights

· Job Posted March 19, 2026
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Job Description

The Principal Analyst, Customer Insights is a senior individual contributor responsible for shaping analytic strategy and delivering high-impact insights across complex, enterprise-level customer engagements. This role operates as the highest-level analytic authority within Customer Insights, driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes.

Job Responsibility

  • Define and lead analytic strategy across large-scale, high-visibility customer engagements
  • Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives
  • Serve as the senior-most analytic escalation point for complex methodological or data integrity questions
  • Translate contractual requirements and strategic objectives into measurable analytic roadmaps
  • Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success
  • Ensure technical excellence and rigor in all analytic deliverables
  • establish quality standards and governance practices
  • Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation
  • Present insights and strategic recommendations to senior and executive-level stakeholders
  • Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team
  • Influence product and roadmap decisions through data-driven thought leadership

Requirements

  • 8–10+ years of healthcare analytics experience, with strong payer experience preferred
  • Deep expertise in medical economics, claims data analysis, quality performance measurement, and value-based care
  • Advanced SQL proficiency, including optimization of complex queries in large data environments
  • Experience designing analytic methodologies and scalable frameworks
  • Demonstrated success influencing senior or executive stakeholders
  • Proven experience leading large, complex analytic initiatives with significant business impact
  • Strong data storytelling and executive-level communication skills
  • Experience mentoring and elevating senior analytic talent

Nice to have

  • Experience supporting large, enterprise healthcare contracts with performance guarantees
  • Experience working within AWS or large-scale cloud data environments
  • Proficiency in Python or R for advanced analytics
  • Experience integrating predictive modeling or advanced statistical techniques into operational analytics
  • Experience shaping product or analytics roadmaps at a strategic level
  • Experience using AI tools to enhance your coding and workflows as they relate to analytics

What we offer

  • Pet Insurance
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • HSA
  • HSA With Employer Contribution
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Fitness Subsidies
  • Mental Health Benefits
  • Family Support Resources
  • Non-Birth Parent Or Paternity Leave
  • Adoption Leave
  • Fertility Benefits
  • Birth Parent Or Maternity Leave
  • Hybrid Work Opportunities
  • Flexible Work Hours
  • Remote Work Opportunities
  • Casual Dress
  • Pet-Friendly Office
  • Snacks
  • Company Outings
  • Commuter Benefits Program
  • Paid Vacation
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Leave Of Absence
  • 401(K) With Company Matching
  • 401(K)
  • Performance Bonus
  • Work Visa Sponsorship
  • Promote From Within
  • Access To Online Courses
  • Lunch And Learns
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)
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