Principal AI Operations Engineer

The Security AI Platform team builds and operates production infrastructure that powers AI-native security capabilities at Microsoft scale. We are organized into two focused groups: Platform + Apps develops the core product, microservices, and architecture; AI Operations ensures reliability, deployments, and operational excellence. Together, we deliver mission-critical services that process millions of requests daily. We are seeking a Principal AI Operations Engineer to define the technical direction for the AI Operations group. In this role, you will design and architect operational systems, establish standards for branch health, CI/CD pipelines, production deployments, and on-call processes. You will drive reliability initiatives, maintain production health and uptime, and ensure the platform meets its SLOs. You will be the escalation point for complex incidents and work closely with the Platform team to ensure services are operationally ready.