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We’re partnered with a global leader in loyalty and customer engagement, looking for a Principal AI Engineer to join their London team. This role will include delivering customer centric solutions and scale production-grade AI solutions. You’ll be the technical authority for AI engineering, driving architecture, automation, whilst ensuring our AI platform is robust and transparent. Working closely with the Head of AI Labs, you’ll lead the delivery of advanced AI systems that deliver real business impact.
Job Responsibility:
Lead end‑to‑end delivery of scalable, resilient AI/ML pipelines aligned to business goals
Build and deploy advanced ML, DL, and LLM solutions, including RAG, agentic architectures, and evaluation frameworks
Mentor engineers in ML engineering, orchestration, and modern AI best practices
Communicate system behaviours, risks, and outcomes to both technical and non‑technical audiences
Partner with the Head of AI Labs to turn AI research and strategy into production‑ready solutions
Requirements:
Proven experience designing and productionising RAG pipelines and agentic AI architectures
Hands‑on delivery of agent‑based AI systems with orchestration tools (e.g., LangChain, CrewAI) in production
Strong Python engineering skills with solid testing, optimisation, CI/CD, and code quality
Experience implementing and scaling vector databases (Pinecone, Weaviate, Milvus) for retrieval and reasoning workloads
Deep expertise in cloud‑native AI engineering on AWS, with Azure knowledge and ability to design distributed, fault‑tolerant systems
Nice to have:
TypeScript a plus
SQL proficiency for data work
Bridges technical and business teams with ease
Confident working with stakeholders at all levels
Shows initiative, works independently, and brings fresh ideas
Strong communicator able to present, guide, and influence effectively
What we offer:
Bonus
Flexible working options at a Central London office