This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Prime Finance support group provides technical and business support for Citi’s Prime Finance Application stack, encompassing Prime brokerage and Securities Lending business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations. This role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business. We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effective improvements to help us and the business succeed. You will be working closely with your counterparts in India, Belfast, London UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
Job Responsibility
Provide technical and business support for Citi’s Prime Finance Application stack
Work closely with business partners
Drive and track projects around stability and service improvement
Incident resolution and follow-up activities
Provide strategic technical solutions
Develop detailed knowledge of the Prime Business
Drive front line support functions
Work with counterparts in India, Belfast, London UK, Hong Kong, US and Canada operating in a follow-the-sun global model
Requirements
Relevant experience in an Application Support role
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Experience in trading and Middle office functions a bonus but not essential
Experience with Unix/Linux operating systems, complex SQL queries, and financial messaging technologies (e.g., Solace, MQ, Kafka)
Databases - Sybase, Microsoft SQL (Oracle/DB2 a plus) and Mongo
Monitoring and Automation Tools: Advance-level proficiency with batch scheduling tools (e.g., Autosys) and enterprise monitoring systems (e.g., ITRS Geneos)
Nice to have
Business Knowledge – knowledge on Prime Finance business or Security lending business would be beneficial
Regulatory and Compliance Assurance: Understanding of external regulatory mandates (e.g., SFTR, Dodd-Frank)
Domain Knowledge: Comprehensive understanding of the trade lifecycle, including trade booking, collateral management, and settlement cycles
What we offer
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)