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We are looking for a skilled Pricing Coordinator to join our team in Rolling Meadows, Illinois. In this role, you will play a critical part in handling pricing requests, ensuring compliance with policies, and providing accurate quotes for customers across specific trade lanes. You will also focus on maintaining strong communication with stakeholders and delivering high-quality pricing solutions that meet operational goals. This is a Long-term Contract position offering the opportunity to contribute to continuous improvement initiatives and drive successful outcomes.
Job Responsibility:
Manage and respond to daily pricing requests within assigned deadlines or service level agreements
Verify compliance with operational policies, including restrictions on commodities and embargoed countries
Document pricing activities thoroughly to ensure clear communication with operations staff
Track and report progress toward monthly goals and key performance indicators (KPIs)
Build relationships with stakeholders within the network to maintain updated pricing for accessorial charges
Provide immediate door-to-door pricing solutions when required by customers
Collaborate with peers and management to identify and implement best practices for improving pricing processes
Analyze trends in pricing activities to enhance win ratios and overall performance
Ensure continuous improvement in the quality of pricing services through consistent evaluation and feedback
Perform other duties as assigned, contributing to operational excellence
Requirements:
Proven experience in customer service, pricing coordination, or related roles
Strong understanding of operational policies, compliance protocols, and commodity management
Ability to work within service level agreements and meet strict deadlines
Excellent communication skills for building rapport with stakeholders and colleagues
Proficiency in tracking and reporting key performance indicators (KPIs)
Detail-oriented approach to documenting financial notes and pricing activities
Familiarity with quality assurance processes and continuous improvement strategies
Capability to analyze data and trends to support decision-making and process enhancements